Viggoslots Casino - A conta do jogador permanece aberta apesar do pedido de encerramento.

Hello, I sent an email to support on June 19, 2025, asking them to close my account due to gambling addiction. So far, my account hasn't been closed, and I've lost another €1,550 at the casino because of my gambling addiction. I have proof of the email.

Hallo, ich hab am 19.06.2025 dem Support eine Email gesendet das diese bitte mein Konto wegen Spielsucht schließen. Bisher wurde meine Konto nicht geschlossen und ich habe weitere 1550€ wegen meiner Spielsucht in dem Casino verloren. Nachweise der Email liegen vor.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you tried contacting the customer support more than once to ask about the status of your account closure?

Have you passed the full KYC verification?

When was the last time the casino communicated with you regarding your request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello, KYC verification wasn't required so far. I submitted another request today. Live chat support is poor. They constantly put you on hold or are unavailable.

Hallo, eine KYC-Verifizierung war bisher nicht erforderlich. Eine erneute Anfrage wurde heute von mir verschickt. Der Live Chat Support ist schlecht. Dort fliegt man ständig aus der Warteschleife oder ist nicht verfügbar.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 20+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Viggoslots Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Viggoslots Casino. I wish I could be of more help. 

The casino can reopen this complaint at any time. 

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