Viggoslots Casino - A desistência do jogador está atrasada.

Hello,

I would like to file a complaint. I have been waiting for a withdrawal from Viggoslots for 7 days. My account is fully verified. I have already had several withdrawals that were processed within 48 hours. For the past 3 days, chat support has been telling me that my casino account needed to be re-verified. They claim the documents were received and that the account has been fully verified again since April 7th, 2026. However, I haven't submitted any documents since my initial verification. I also wasn't contacted before April 7th about needing to submit anything. My account was verified before, and all withdrawals went through without a hitch! I haven't changed anything; I've always deposited using the same method, etc. Now I'm worried that, because it's a large sum (€3,000), the casino is delaying the withdrawal and hoping I'll cancel it.

Please help me with my problem.

Thanks

Best regards

Klara S***

Hallo,

Ich möchte eine Beschwerde einreichen. Ich warte seit 7 Tagen auf eine Auszahlung bei Viggoslots. Mein Konto ist vollständig verifiziert. Ich habe bereits mehrere Auszahlungen gehabt die innerhalb von 48h funktioniert haben. Seit 3 Tagen erzählt mir der Chat Support, das mein Casino erneut verifiziert werden musste. Aber das die Unterlagen eingegangen sind und nun das Konto seit dem 07.04.26 wieder vollständig verifiziert ist. Ich habe aber seit meiner ersten Verifizierung keinerlei Dokumente mehr eingereicht. Ich wurde vor dem 07.04. auch nicht angeschrieben, dass ich irgendwas nachreichen muss. Mein Konto war vorher verifiziert und alle Auszahlungen haben geklappt! Ich habe nichts verändert, immer mit der gleichen Option eingezahlt usw. Nun befürchte ich, weil es sich um einen großen Betrag handelt. 3000€ .. zögert das Casino die Auszahlung heraus und hofft darauf, dass ich die Auszahlung storniere.

Bitte helft mir bei meinem Problem.

Danke

Mit freundlichen Grüßen

Klara S***

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Hello Kristina,

Thank you for your reply. Yes, I have withdrawn €800, €400, €300, and €2000. All withdrawals were processed within 48 hours. That's why I'm concerned, because this withdrawal has already taken a week. And the information regarding the verification of my account doesn't seem to add up.

Thanks for your help

Hallo Kristina,

Vielen Dank für Ihre Antwort. Ja ich habe mir einmal 800€, 400€, 300€ und 2000€ auszahlen lassen. Alle Auszahlungen haben innerhalb 48h funktioniert. Deshalb mache ich mir Sorgen, weil diese Auszahlung schon 1 Woche dauert. Und die Aussagen über die Verifizierung meines Kontos nicht stimmig sind.

Danke für deine Hilfe

Thank you for your quick reply. I understand that this situation may be frustrating, but I would like to emphasize that we typically allow the casino two full weeks to process each payment. I will keep this complaint open, and should there be no progress by the end of this period, let us know. Let’s remain optimistic, and I hope to receive positive news regarding your withdrawal soon. I appreciate your patience and kindly ask you to keep me updated on any further developments.

Dear Klares488,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Klares488,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina