Viggoslots Casino - A desistência do jogador está extremamente atrasada.

I am submitting this complaint regarding extremely delayed withdrawals from ViggoSlots.

The total disputed amount is 8873.27 EUR.

I have been trying to withdraw my winnings for 15 days. During this time, I fully cooperated with the casino and completed all requested verification procedures multiple times.

The casino repeatedly requested the same documents, including:

bank statements,

identity verification,

and payment method verification.

My account was verified several times, and I received multiple emails confirming successful verification.

Initially, I requested withdrawals via bank transfer. After many days of waiting, the casino informed me that both withdrawals had failed due to a "technical issue with the payment provider."

I was then asked to submit new withdrawals using another payment method. I submitted new withdrawal requests to my verified credit card and completed an additional card verification successfully.

Despite this, the withdrawals are still pending, and the casino support continues asking me to wait another 48 hours or a few more days.

At this point, I feel the process is being unnecessarily delayed. I have fully cooperated at every stage, provided all requested documents, and followed all instructions from the casino.

I am requesting help in resolving this matter and receiving my winnings.

Kind regards,

Julia

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Dear jwajdeman,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. A high volume of withdrawal requests may cause this delay.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal on May 18, 2026, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Jean

Hello

I would like to provide an update regarding my case.

Today, the casino finally processed the first withdrawal of 5000 EUR. At the moment, I am waiting for the transfer to arrive in my bank account.

The second withdrawal is still pending.

Thank you again for your support and assistance throughout this process.

Kind regards,

Julia

Thank you for the update. I am happy to hear that you were able to receive your first pending withdrawal.

Please provide an update in a week on your second withdrawal, and whether the first withdrawal successfully arrived in your bank account.

Thank you in advance.

Hello Jean,

Today marks the 5th business day since my second withdrawal of €5000 was processed and marked as completed by the casino.

Unfortunately, the money still has not arrived in my bank account, and I also have not received any explanation or update from the casino regarding this delay.

At this point, I am very worried because the first withdrawal took a very long time as well, and this entire process has already been ongoing for more than two weeks.

Thank you again for your support and assistance.

Kind regards,

Julia

Could you please give an update on whether you have received your second withdrawal? Thank you in advance.

Yes. All the money has been transferred to my account—both payouts. Thank you for your help.

Dear jwajdeman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hey. All the money arrived. I'm so happy.

Hej. Pieniądze dotarły wszystkie. Jestem mega szczęśliwa

Dear jwajdeman,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jean

Casino.Guru