Viking Luck Casino - A desistência do jogador está atrasada.

Hello, I deposited €10 at VikingLuck and won €6,000. The casino paid me the first €500 relatively quickly, but since then, everything has stalled and my withdrawal is stuck in limbo. Every day I'm told that the finance department has so many withdrawal requests that they simply can't keep up. I'm asked to please be patient. Since I can't resolve this on my own and the whole thing seems rather shady to me, I'm asking for help.

Thank you in advance and best regards

Madeleine

Hallo, ich habe bei VikingLuck 10 Euro eingezahlt und 6000 Euro gewonnen. Das Casino zahlte mir relativ schnell die ersten 500 Euro aus, allerdings ist seitdem an nur noch Stillstand und meine Auszahlung hängt in der Warteschleife. Jeden Tag werde ich vertröstet mit der Aussage dass die Finanzabteilung so viele Anfragen einer Auszahlung haben, sie einfach nicht hinterher kommen. Ich soll mich Bitte doch noch etwas gedulden. Da ich alleine nicht mehr weiterkomme und für mich das alles doch etwas unseriös zu sein scheint,bitte ich um Hilfe.

Vielen Dank im voraus und mit freundlichen Grüßen

Madeleine

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Dear Sari87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• May I ask how long your €500 withdrawal took and which payment method you used?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hello Petra,

thanks for the quick reply!

The payout was processed within 5 days. I deposited in real time and the payout was credited to my bank account.

The casino didn't require verification from me, so I played without a bonus.

Thanks for your help.

Best regards

Hallo Petra,

danke für die schnelle Antwort!

Also die Auszahlung erfolgte innerhalb von 5 Tagen. Ich habe per echtzeit eingezahlt und die Auszahlung erfolgte auf mein Bankkonto.

Eine Verifizierung wollte das Casino von mir nicht und ich habe ohne Bonus gespielt.

Danke für Ihre Hilfe.

Viele Grüße

Thank you for your reply and for providing the previous details, Sari87.

• Could you please clarify the exact date when you requested the withdrawal?
• Could you let us know when you made your last successful withdrawal?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Sari87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru