Vinyl Casino - Os saques dos jogadores são atrasados ​​e cancelados.

I am experiencing an ongoing problem with withdrawals from my Vinyl Casino account.

For more than a month, I have repeatedly attempted to withdraw my available funds, but every withdrawal request has been cancelled. I have tried submitting withdrawal requests multiple times, but the issue continues without a clear explanation or resolution.

I have contacted Vinyl Casino Support regarding the issue, but the problem remains unresolved.

I would like Casino Guru to help investigate why my withdrawals are consistently being cancelled and assist me in obtaining the funds that are available for withdrawal.

The casino has not provided me with a satisfactory explanation as to why the withdrawals are being cancelled, nor have they provided a clear solution that would allow me to successfully withdraw.

What I am requesting:

An explanation for why my withdrawals are being cancelled.

Confirmation of whether there is any restriction or issue with my account.

Confirmation of whether any additional verification or documentation is required.

Assistance in getting my withdrawal processed successfully.

I can provide screenshots of the cancelled withdrawal requests, my communication with the casino, and any other information required to investigate the matter.

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Dear qcdnskjc,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Issue is resolved now after sending them a lengthy email.

But here are my answers for the questions asked;

• Have you made any successful withdrawals from your account previously? - No. This was the first withdrawal.
• Can you confirm that your KYC verification was completed? - I dont have the option to complete KYC in my region.
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one. - No. No bonus was active. Full amount wagered and winnings accumualates with no bonus.

Thanks alot.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear qcdnskjc,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina