Voltslot Casino - Os ganhos dos jogadores são confiscados pelo cassino.

SCAM!!!

The casino let me make two deposits with my Spanish card. Only when I requested a withdrawal did they tell me my country couldn't be registered on their website and refuse to pay me either my winnings or the amount of my deposits.

I DO NOT RECOMMEND IT TO ANYONE

IS YNA A SCAM

ESTAFA!!!

El casino me dejo hacer dos depósitos con mi tarjeta de españa. Únicamente cuando pido un retiro me dicen que mi pais nonse puede registrar en su pagina y se niegan a pagarme, tanto los beneficios como la cantidad de mis depósitos.

NO SE LO RECOMIENDO A NADIE

ES YNA ESTAFA

Dear carlospolo1497,

Thank you very much for submitting this complaint. I'm sorry to hear about the difficulties you're facing. To better understand your situation and explore possible solutions, I’d appreciate it if you could clarify a few details:

• Have you used any VPN or IP-masking software to alter your true location while accessing the casino website?
• Did you select Spain as your country of residence during registration?
• Have you provided the casino with accurate and complete personal information, including your address and country of residence?
• Could you kindly forward any communication between you and the casino regarding Spain being a restricted country? My email address is veronika.f@casino.guru.

Your cooperation will help us assess your case thoroughly. I appreciate your time and look forward to your response.

Best regards,

Veronika

I appreciate your response and the opportunity to clarify the situation.

I have not used any VPN or IP masking software to access their platform at any time.

During registration, I provided my information honestly and correctly selected my country of residence.

All personal information I entered was accurate and complete, including my address and country of residence. I also attached personal documentation such as an ID or account ownership certificate.

After denying my documentation without giving a reason, they closed my account, preventing me from updating my documents or trying to resolve the situation.

Below I quote the communication sent to me. They rely on their terms and conditions, referring to Spain as a beta country on their platform. However, I had no problems with registration and deposit.

"Dear Carlos,

Thank you for reaching out to our team.

We would like to inform you that, as per our Terms and Conditions, players from certain countries are not permitted to participate in our casino. Here is an excerpt from our policy:

Citizens and residents of the following countries (the "Excluded Jurisdictions"): Afghanistan, Belarus, Bulgaria, Cote d'ivoire, Costa Rica, Cyprus, Estonia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, North Korea, Russia, Spain, Ukraine (including the territory of Crimea), United Kingdom, United States of America do not have the right to open accounts with our Website or add monetary funds to their accounts. We reserve the right to change the list of Excluded Jurisdictions at our sole and absolute discretion and without warning. All such changes will be published on our Website. You must check the Terms frequently to make sure you are not located in any of the Excluded Jurisdictions as updated from time to time. If you live in or are located in one of these jurisdictions, you agree not to open and/or use your account on the Website and to immediately close your account if you have previously opened it.

For more detailed information on this matter, please refer to our Terms and Conditions using the following link: https://voltslot.com/en/info_pages/terms_and_conditions

You can also view a screenshot of this rule here: https://prnt.sc/_kVB0KNO89wa

We regret to inform you that your account has been closed due to your location falling under a jurisdiction where participation in our casino is not permitted. We understand that this may be disappointing, and we apologize for any inconvenience it may cause. This policy is in place to ensure compliance with legal regulations."

It seems to me to be an obvious unfair practice, not to call it a scam.

Agradezco su respuesta y la oportunidad de aclarar la situación.

No he utilizado ningún VPN ni software de enmascaramiento de IP para acceder a su plataforma en ningún momento.

Durante el registro, proporcioné mi información de manera honesta y seleccioné correctamente mi país de residencia.

Toda la información personal que ingresé fue precisa y completa, incluyendo mi dirección y país de residencia. Ademas de adjuntar documentación personal como documento de identidad o certificados de titularidad de cuenta

Despues de denegar mi documentación sin dar motivo han cerrado mi cuenta, impidiendome actualizar mis documentos o intentar solucionar la situacion.

A continuación cito literalmente el comunicado que se me ha enviado. Se amparan en sus términos y condiciones refiriéndose a españa como un pais betado en su plataforma. Sin embargo en el registro y depósito no tube ningun problema.

"Dear Carlos,

Thank you for reaching out to our team.

We would like to inform you that, as per our Terms and Conditions, players from certain countries are not permitted to participate in our casino. Here is an excerpt from our policy:

Citizens and residents of the following countries (the "Excluded Jurisdictions"): Afghanistan, Belarus, Bulgaria, Cote d'ivoire, Costa Rica, Cyprus, Estonia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, North Korea, Russia, Spain, Ukraine (including the territory of Crimea), United Kingdom, United States of America do not have the right to open accounts with our Website or add monetary funds to their accounts. We reserve the right to change the list of Excluded Jurisdictions at our sole and absolute discretion and without forewarning. All such changes will be published on our Website. You must check the Terms frequently to make sure you are not located in any of the Excluded Jurisdictions as updated from time to time. If you live in or are located in one of these jurisdictions, you agree not to open and/or use your account on the Website and to immediately close your account if you have previously opened it.

For more detailed information on this matter, please refer to our Terms and Conditions using the following link: https://voltslot.com/en/info_pages/terms_and_conditions

You can also view a screenshot of this rule here: https://prnt.sc/_kVB0KNO89wa

We regret to inform you that your account has been closed due to your location falling under a jurisdiction where participation in our casino is not permitted. We understand that this may be disappointing, and we apologize for any inconvenience it may cause. This policy is in place to ensure compliance with legal regulations."

Me parece una practica desleal evidente, por no llamarlo estafa

Thank you for your reply. Could you please specify when exactly you registered at this casino?

Dear carlospolo1497,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.