Wazamba Casino - A retirada do jogador está atrasada na verificação.

• Hello, I made a withdrawal on 02/11/2025 at around 2:00 pm and it still appears to be in the verification phase, I chatted with customer service who reassured me that there is no problem, while I am quite worried because it seems excessive after 5 days that they cannot do a verification, considering that the withdrawal was made with the same deposit system, I ask you kindly if you can reassure me that everything will be successful quickly thanks.

• Salve ho fatto un prelievo il giorno 11/02/2025 ore 14:00 circa è risulta sempre in fase di verifica, ho fatto chat con il servizio clienti che mi rassicura che non c'è nessun problema, mentre io sono abbastanza preoccupato perché mi sembra eccessivo dopo 5 g che non riescono a fare una verifica,, considerando che il prelievo è stato fatto con lo stesso sistema di deposito,, chiedo a voi gentilmente se potete rassicurarmi che il tutto vada a buon fine velocemente grazie.

Dear ARES300,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Good morning, thank you Veronika for your prompt reply. I hope that everything goes well and that the site's practice is what I have read. I have been registered on wazamba for a long time but it has been a while since I played there. I will keep you informed of developments and thanks again.

Buongiorno grazie Veronika per la pronta risposta io spero che tutto vada per il meglio è che la prassi del sito sia quella che ho letto,, sono iscritto da tempo su wazamba però era un po' che non ci giocavo,, vi terrò informati degli sviluppi e grazie ad ancora.

Hello, the transfer arrived this morning as promised,,, I compliment the Wazamba site and its customer service, very effective and prompt in responding,, thanks to Mrs. Veronika and Guru. Greetings.

Salve bonifico arrivato questa mat come promesso,,, faccio i complimenti al sito wazamba è al suo servo clienti molto efficace è tempestivo nelle ris,, un ringraziamento alla signora Veronika è Guru. Saluti.

Dear ARES300,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru