Wazamba Casino - O jogador tem dificuldades com os requisitos de verificação da conta.

Good day,

my problem is with the verification.

you have to verify yourself, I understand that I should be like that too, what I also understand is that I should transmit my actually absolutely private transaction history.

My problem is that my history can have a maximum of 5 mb and consist of a maximum of 5 individual files, but that is not possible for 6 months. Now my fear is that my account will be blocked in quite some time. I have already contacted support several times, mind you, I can no longer open live support.

I hope for help

with friendly greetings

Theodore *****

Guten Tag,

mein Problem liegt bei der Verifizierung.

man muss sich verifizieren das verstehe ich soll auch so sein, was ich auch verstehe ist das ich meinen eigentlich absolut privaten Transaktions Verlauf übermitteln soll.

mein Problem liegt in der Art mein Verlauf darf maximal 5 mb haben und maximal aus 5 Einzel Dateien bestehen, das ist bei 6 Monaten aber nicht möglich. Jetzt ist meine Angst das in geraumer Zeit mein Konto gesperrt wird, ich habe auch schon den Support kontaktiert mehrmals wohlgemerkt, den Live Support kann ich garnicht mehr öffnen.

ich hoffe auf Hilfe

mit freundlichen Gruß

Theodor *****

Dear ausi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly you already submitted the bank account statements to the casino for verification? When was the last time you received any response from the casino regarding account verification? Were you given any recommendations by the casino on how to proceed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear ausi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hello, the first time yes it was for a month but that wasn't enough, now the period of 6 months is required, that's the problem, you can only send 5 files, they can only consist of one page, everything 5 together a maximum of 5 mb. I have requested the history from my bank now I am under 5 mb but over the 5 pages. Then I contacted the live chat, after which they sent me the terms of use in response, I was referred to support, who didn't answer! I wanted to ask support whether I could send this via email. So far, after 4 emails, there has been no response from support. I can't access the live chat either.

hallo, beim ersten Mal ja das war für einen Monat aber das reichte wohl nicht aus, jetzt wird der Verlauf von 6 Monaten gefordert, darin liegt das Problem, man darf nur 5 Dateien übersenden, die dürfen auch immer nur aus einer Seite bestehen, alles 5 zusammen insgesamt maximal 5 mb. ich habe den verlauf bei meiner Bank beantragt jetzt bin ich unter 5 mb aber über den 5 Seiten. Dann habe ich den Live Chat kontaktiert, nach dem die mir als Antwort erstmal die Nutzungs Bedingungen geschickt haben, wurde ich an den Support verwiesen, der antwortet nicht! Beim Support wollte ich anfragen ob ich das per E-Mails übermitteln kann darauf Kahm bis jetzt nach 4 E-Mails keine Reaktion vom support. Den Live Chat kann ich auch nicht mehr aufrufen.

Thank you very much, ausi, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you ausi for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Wazamba Casino for their help in resolving this complaint. We would like to know if you can help the player with the verification process to resolve this issue.

Thank you!

Dear Customer,

Thank you for reaching out to us.

We would like to inform you that we have opened new documents slot for you and we kindly request you to upload the necessary document via logging in to your gaming account.

Please let us know in case you face any difficulties, we're here to help you.

Thank you for your understanding!

Best Wishes,

Wazamba

Dear ausi, let us know if you're able to upload all the necessary documents or if you require any further assistance. Thank you in advance!

Ok, great, my account is verified, everything worked, thanks to casinoguru and then also to wazamba for the quick processing.

Ok, super mein Konto ist verifiziert hat alles geklappt, danke an casinoguru und dann doch auch noch an wazamba, für die dann doch schnelle Abwicklung.

Dear ausi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter