Weltbet Casino - O jogador afirma que o seu pagamento foi atrasado.

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Dear Milennnm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Update on my case:

Dear Casino Guru Team, I want to add an urgent update to my complaint. Immediately after I sent the final 72-hour warning email to WeltBet Casino management, they retaliated by completely blocking my access to their Live Chat. I can no longer contact any support agent. Furthermore, they are completely ignoring all my emails and refusing any form of communication. This clearly proves they are operating in bad faith, running away from the issue, and trying to permanently steal my €1,000 withdrawal. I have full screenshot evidence of the chat block. Please expedite this investigation as they have completely cut off all contact.

My last correspondence with them was yesterday 08/25/26 I am sending you a screenshot of the chat

Последната ми кореспонденция с тях е вчера 25.08.26 пращам ви скриин шот от чата

Dear Milennnm,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Jean,

Thank you for your follow-up. Unfortunately, there is absolutely no positive development, and the requested €1,000 withdrawal has still NOT been received. The money remains completely frozen in my casino account.

Furthermore, the situation has severely escalated in a very negative way. Right after I sent a final warning email to WeltBet's management regarding this unfair 12-day delay, the casino retaliated by completely blocking my access to their Live Chat system. I am now totally restricted from contacting any live support agent on their website.

To make matters worse, they continue to completely ignore every single email I send to their official support address. There is absolutely zero communication coming from their side, and they have entirely cut me off.

It is completely obvious that WeltBet is operating in bad faith, dodging the issue, and trying to permanently steal my winnings. I kindly ask Casino Guru to step in, contact the casino management directly, and demand an explanation for this unacceptable behavior and the frozen funds.

Thank you for your help.

Best regards,

Milen

I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• I understand that you were asked to provide a bank statement. Could you please update us on whether the bank statement was approved or not?
• Did the casino ask for other verification documents after August 19?
• Could you please post a screenshot of your verification page so we can review which documents have been verified and which are still pending?

Thank you very much in advance for your reply.

Dear Jean,

Thank you for your patience. Here are the precise and detailed answers to your questions:

Situation with winnings and bonus:

At the beginning of August, I took a 100% Sports Bonus for a deposit of 300 euros. I fully fulfilled all the bonus rollover requirements. I then requested a withdrawal of 750 euros on August 7, 2026, which the casino successfully approved and paid me the next day. This proves that the bonus conditions were 100% fulfilled and the specific bonus session was officially closed by the casino. With the remaining cash balance in my account, I continued to place regular bets, accumulated over 1000 euros and requested the current withdrawal on August 14, 2026. Therefore, these current funds are pure cash winnings, completely exempt from any active wagering requirements.

Bank statement approval:

During one of our live chat sessions, the support agents suddenly requested my bank statement without giving a specific reason. I uploaded the requested file directly to the live chat immediately. Since then, I have received absolutely no response, update, or confirmation whether it was approved.

Additional documents after August 19:

No, they have not asked for any additional verification or documents since August 19. Instead of communicating or requesting files, they chose to completely block my access, ignore my emails, and stop all correspondence.

Verification status:

My account has always been fully verified and I have a long, successful history with dozens of deposits and withdrawals here. I am attaching a screenshot of my account which shows that the documents I uploaded are marked with a green "Verified" status.

As you can see, the casino has absolutely no legitimate reason to hold my 1000 euros. They are just trying to drag me down because my total withdrawals have already exceeded my total deposits. Please contact their management directly.

Respectfully,

Milen

Уважаема Джийн,

Благодаря за търпението. Ето точните и подробни отговори на вашите въпроси:

Ситуация с печалбите и бонуса:

В началото на август взех 100% Спортен Бонус за депозит от 300 евро. Изпълних напълно всички изисквания за превъртане на бонуса. След това поисках теглене от 750 евро на 7 август 2026 г., което казиното успешно одобри и ми изплати на следващия ден. Това доказва, че бонусните условия бяха изпълнени на 100% и конкретната бонусна сесия беше официално затворена от казиното. С останалия паричен баланс в сметката ми продължих да правя редовни залози, натрупах над 1000 евро и поисках настоящото теглене на 14 август 2026 г. Следователно тези настоящи средства са чисти парични печалби, напълно освободени от каквито и да било активни изисквания за разиграване.

Одобрение на банковото извлечение:

По време на една от сесиите ни в чата на живо, агентите по поддръжката внезапно поискаха банковото ми извлечение, без да посочат конкретна причина. Качих искания файл директно в чата на живо веднага. Оттогава не съм получил абсолютно никакъв отговор, актуализация или потвърждение дали е било одобрено.

Допълнителни документи след 19 август:

Не, те не са искали допълнителна верификация или документи от 19 август насам. Вместо да комуникират или да искат файлове, те избраха напълно да блокират достъпа ми, да игнорират имейлите ми и да спрат всякаква кореспонденция.

Статус на верификация:

Профилът ми винаги е бил напълно верифициран и имам дълга, успешна история с десетки депозити и тегления тук. Прикачвам скрийншот от профила си, който показва, че качените от мен документи са маркирани със зелен статус "Verified" (Верифициран).

Както виждате, казиното няма абсолютно никакви легитимни основания да задържа моите 1000 евро. Те просто се опитват да ме завлекат, защото общите ми тегления вече надхвърлиха общите ми депозити. Моля, свържете се директно с тяхното ръководство.

С уважение,

Милен

Dear Milennnm,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 5+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice for Weltbet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Weltbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best regards,

Jean