WikiLuck Casino - A conta do jogador não foi verificada e os fundos estão restritos.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WikiLuck Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Have you contacted the casino support after your address was updated for an update? Have you received any response?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Casino Guru Team,

I would like to provide an update regarding my complaint against WikiLuck.

My account verification issue has been resolved, and WikiLuck confirmed that my account is fully verified. However, my withdrawal request of 210 USD has now been approved but has remained unpaid for over 3 days.

Despite the withdrawal being approved, I have not yet received my funds, and I have not been provided with any clear explanation for the delay.

I kindly request your continued assistance in following up with WikiLuck to ensure that the approved withdrawal is processed and my funds are released without further delay.

Thank you for your support.

Dear Tomas,

Thank you for your response and for looking into my complaint.

Yes, my player account is accessible to me. The issue was initially related to my KYC verification, which caused a delay in accessing my funds.

After several follow-ups, WikiLuck confirmed that my account is now fully verified. Regarding the address update, I contacted their support team as directed by the KYC team. I explained that I had already updated the address on my account and requested them to review the address against the utility bill provided.

The KYC/Verification Team previously stopped responding to my messages, and I did not receive any further feedback or communication from them for some time. I experienced delays and was redirected between departments before the verification was finally completed.

My current issue is that my withdrawal of 210 USD has not been approved, it has remained unpaid for over 3 days. I have contacted them regarding the delay, but I am still waiting for the funds to be processed.

Thank you again for your assistance.

Thanks for your reply and for sharing the update regarding the case.

• Did the casino process your payout since your last post?

Please let me know

Hello Tomas,

Thank you for your message.

No, WikiLuck has still not processed my payout. My withdrawal of 210 USD remains unpaid.

My account has already been fully verified, and I have completed all requirements requested by the casino. Despite this, the payment has not been received, and I have continued to face delays and a lack of clear communication from WikiLuck.

I will provide any further updates if the situation changes.

Thank you for your continued assistance.

Kind regards

Hello Tomas,

I would like to provide an update regarding my complaint against WikiLuck.

I have now received my 210 USD withdrawal, and the payment has been successfully processed.

Thank you for your time, assistance, and efforts in following up on my case. I appreciate your support throughout the complaint process.

Since the issue has now been resolved, the complaint can be closed.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Eugene2,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas