Wild Robin Casino - A desistência do jogador foi adiada.

Good afternoon,

The VIP manager at Wildrobin casino processed a €5000 withdrawal for me, but it's been over 20 days and the transfer hasn't arrived. He keeps giving me the runaround... saying it's their problem, that he's putting pressure on the department, and so on... But according to their casino, bank transfers take a maximum of 7 days!

I feel cheated…

Buenas tardes,

el encargado VIP de casino Wildrobin me hizo retirada de 5000€ pero llevanos mas de 20 dias y no me llega la transferencia a parte siempre me da largas… dice que estan ellos, que esta apretando al departamento i bla bla bla…. Pero segun su casino los pagos por transferencia tardan 7 dias maximo!

me siento estafado…

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Dear DV1990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino when trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have been able to withdraw previously.

I have never been asked for KYC confirmation.

The earnings were without any bonus.

I've attached some emails... and one of them is the latest news from the casino...

Si he podido retirar anteriormente.

Nunca me han pedido confirmacion KYC.

Las ganancias han sido sin ningun bono.

adjunto algunos correos.. y en uno es la ultima noticia de parte de casino..

Dear DV1990,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear DV1990,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wild Robin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear DV1990,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jana