Wild Tokyo Casino - A conta do jogador foi encerrada sem aviso prévio.

Good morning, after not accepting the documents for verification, something that never happened, I asked for the courtesy of stopping and only getting back the money I spent. I'm in good standing, but if you take my money and then I can't withdraw, I don't think it's fair. Furthermore, they've already closed my account without notifying me due to the complaints. I'm simply asking for a gentleman's agreement. Nothing more. Thanks for your response, if possible, to continue with the dispute.

buongiorno, dopo non aver accettato i documenti per la verifica, cosa mai accaduta, ho richiesto quindi la cortesia di smettere e riavere solo il denaro speso. Perché io sono in regola ma se mi prendi i soldi e poi non posso prelevare non lo ritengo giusto. In più senza avvisarmi mi hanno già chiuso l’account per via delle lamentele. Chiedo solo un gentleman agreement. Niente di più . Grazie intanto per una risposta se possibile continuare con la contestazione.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which of the documents you submitted have not been approved by the casino?
• Has the casino specified why your documents could not be accepted for verification purposes?
• What types of games did you play at this casino?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning, I replied by email. Thank you. Best regards.

Buongiorno, ho risposto tramite mail. Grazie Saluti

Dear uomotigre242,

Thank you for your email with the additional information.

I have carefully reviewed all the evidence submitted by both you and the casino.

Based on the information provided, the verification process was initiated on February 5, 2026, following a request from the casino’s relevant department. The Proof of Deposit was successfully accepted. However, the Proof of Address documents you submitted were rejected due to not meeting the stated requirements (including document type and the issue date being older than three months).

Additionally, as you confirmed, the deposited funds were played, and no winnings were accumulated. In such cases, the casino is not obligated to refund the deposits.

Regarding your question about deposits being processed quickly while withdrawals require verification: this is a standard industry practice in offshore online casinos. Verification is typically required before withdrawals to comply with anti-money laundering regulations and responsible gambling policies.

Based on all available evidence, I do not see sufficient grounds to pursue this complaint further. Therefore, I will now close this complaint as rejected.

I understand this may not be the outcome you were hoping for, but please feel free to reach out if you have any other questions in the future.

Kind regards,

Veronika