Wild Tokyo Casino - O pagamento do jogador foi atrasado.

PAYMENT METHOD RECOGNITION FOR WITHDRAWAL OF WINNINGS

I've been playing on their site for several months, but I've never withdrawn my winnings because I'VE NEVER WIN ANYTHING! Finally, this month, after a long time, I managed to win some money, 1500, but as expected, when I tried to withdraw money, they asked me for my card documents! Too bad that after uploading the FRONT BACK OF THE CARD CLEARLY VISIBLE, A COPY OF THE ACCOUNT STATEMENT CLEARLY VISIBLE, AND AN ACCOUNT SCREEN, 5 days later, every day I receive the same email asking me the exact same thing! I'M TIRED OF ALWAYS ENTERING THE SAME DOCUMENTS. I open the chat and they tell me they only work in the morning. I send emails and they always reply with the same thing. Scam site == great if that's what they want. This complaint is only the first! I'll write to ANTITRUST and I'll give them a great advertisement at https://www.trustpilot.com/.

In the meantime, I ask for your intervention in the hope that you can try to resolve the situation as you have done in the past. I hope and trust in your intervention.

****** (my name on Wild Tokio)

RICONOSCIMENTO METODO DI PAGAMENTO PER PRELIEVO VINCITA

Gioco sul loro sito da diversi mesi, non ho mai ritirato la vincita perchè NON HO MAI VINTO NIENTE! Finalmente questo mese dopo tanto tempo riesco a vincere qualche soldino, 1500 ma come volevasi dimostrare al momento del prelevamento mi chiedono i documenti della mia carta! Peccato che dopo aver caricato FRONTE RETRO DELLA CARTA BEN VISIBILE, COPIA DELL'ESTRATTO CONTO BEN VISIBILE, SCREEN DEL CONTO dopo 5 giorni ogni giorno ricevo la stessa mail in loop in cui mi chiedono la stessa identica cosa! SONO STANCA DI INSERIRE SEMPRE GLI STESSI DOCUMENTI, apro la chat e mi dicono che loro lavorano solo la mattina, mando email e mi rispondono sempre la stessa cosa. Sito Truffa== benissimo se questo vogliono questa richiesta di reclamo è solo la prima! Scriverò ad ANTITRUST E https://www.trustpilot.com/ gli farò una pubblicità con i fiocchi.

Intanto chiedo il Vostro intervento nella speranza che possiate cercare di sistemare la situazione come già in passato avete fatto. Spero e confido nel vostro intervento.

****** (mio nome su Wild Tokio)

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear FRA25SKID,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is actually the approval of the DOCUMENTS. I've entered everything they ask for, but when they reply, they always send me the same email asking for the same documents and THEY DON'T APPROVE. I've taken a screenshot of today's entire chat, where, as I was entering the documentation for the umpteenth time, I took a screenshot and confirmed it to the chat staff.

Il problema è proprio l'approvazione dei DOCUMENTI. Ho inserito tutto quello che richiedono ma quando mi rispondono mi mandano sempre la stessa mail in cui mi chiedono gli stessi documenti e NON APPROVANO. Vi ho fotografato tutta la chat di oggi in cui mentre inserivo per l'ennesima volta la documentazione facevo lo screen e confermavo al personale della chat.

Dear FRA25SKID,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear FRA25SKID,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru