Wild Vegas Casino - A retirada do jogador é atrasada pelo cassino.

Wild Vegas Casino doesn’t want to pay my money to me. It’s passed the 7-10 business days time frame and I don’t know what to do next.

Dear mrdbriscoe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When exactly did you request the withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

No I haven’t had a successful withdrawal, Yes I passed the verification process, All my winnings came from a deposit with no bonus, I made the withdrawl request December the 2nd at 6:43 pm central standard time.

After I reached out to yall they denied my request and didn’t inform me why.

Dear mrdbriscoe,

Thanks for the update.

Have you learned why your request was canceled since your last post?

Have you requested a new withdrawal?

Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your reply.

Dear mrdbriscoe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.