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I registered at Kazinr on March 22, 2026. I deposited $60. I played Plinko and my balance dropped to $47. I withdrew my money and was asked to complete verification. I completed verification and withdrew my funds again. After that, my account was blocked. The casino isn't responding. Please help.

я зарегестирровался в казинр 22 03 26. сделал депозит в 60 долларов. поиграл в плинко и мой баланс стал 47 долларов. поставил на вывод деньги и меня попросили полностью пройти верефикацию. я прошёл полностью верификацию и поставил опять на вывод средств. после чего мой аккаунт заблокировали. казино не идёт на контакт. помогите

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Dear alekssfaf3,

Thank you very much for submitting your complaint.

I’m sorry to hear about your experience and the sudden account blockage after requesting a withdrawal.

To better understand your situation and assist you further, I would like to ask you a few additional questions:

• Could you please confirm the exact balance in your casino account at the moment it was blocked?
• Did the casino provide any reason for blocking your account?
• Have you received any confirmation that your verification (KYC) was successfully completed?

If you have any relevant communication with the casino or screenshots (e.g., account status, withdrawal request, verification confirmation), please feel free to upload them here or forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear alekssfaf3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru