Wildsino Casino - O jogador ainda não recebeu os seus prémios.

Good evening. I placed an order on October 13th at 11pm. So far I haven't received it. I've sent emails, I've asked questions on the website every day and I've even spoken to a VIP manager who has ignored all my requests. I need help to get my money. Thank you

Boa noite. Fiz um pedido no dia 13 de Outubro às 23h. Até então não recebi, onde já mandei mails, todos dos dias questionei no site e onde inclusive falei com uma gestora vip que ignorou todas as minhas solicitações. Preciso de ajuda de modo a receber o meu dinheiro. Obrigada

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Dear Inesc,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I've shown you my complaint and asked for clarification by email, chat and telegram. The answer is always the same and that I have to wait. Vague and automatic replies. Is there any way or is there anything I can do?

Mostrei a reclamação que fiz perante vós, pedi esclarecimentos tanto por mail, como chat e telegram. A resposta é sempre a mesma e que terei de aguardar. Respostas vagas e automáticas. Há alguma forma ou existe alguma coisa que possa fazer?

Good evening.

I've contacted them in every possible way, but everything is still the same, and all they tell me is that they're working on it. It's been ten days and the same thing has been said. I've been checking and I've seen that they'll only solve it if you intervene. I'm really getting fed up. Can you please help me?

Boa noite.

Entrei em contacto com eles por todas as vias possíveis, continua tudo na mesma, onde só me dizem que está a ser trato. Já passaram dez dias corridos e o discurso é sempre o mesmo. Andei a verificar e já vi que só resolvem com vossa intervenção. Estou mesmo a ficar saturada. Podem me ajudar por favor?

Good afternoon,

I'd like to update you on my situation - so far I haven't received a response from Wildsino or payment for the withdrawal I requested on October 13th.

More than 10 working days have passed, which exceeds the normal timeframe informed by the casino itself (3 to 5 working days after approval).

Please ask Casino.Guru to reinforce contact with the operator, as I still haven't heard back from support, even after several direct attempts.

Thank you in advance for all your help and follow-up.

Boa tarde,

Venho atualizar a minha situação — até ao momento ainda não recebi qualquer resposta do Wildsino nem o pagamento referente ao levantamento solicitado no dia 13 de outubro.

Já passaram mais de 10 dias úteis, o que excede o prazo normal informado pelo próprio casino (3 a 5 dias úteis após aprovação).

Solicito, por favor, que o Casino.Guru reforce o contacto com o operador, visto que continuo sem retorno do suporte, mesmo após várias tentativas diretas.

Agradeço desde já toda a ajuda e acompanhamento.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Inesc,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila