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I have been waiting over 24 hours for a withdrawal. Now my casino games don’t even work on my latest deposit. Waiting on 3.27 ETH. Valued around 11000$ Canadian and they stopped responding after the 24 hour mark

Dear nicks1358,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I am now on day 3. They keep saying wait 24 hours it’ll be processed. They rejected my last withdrawal so now I’m trying to withdraw 2.29 ETH and they keep saying again 24 hours. Then 24 hours passed and they say it again. This is ridiculous

Thanks for the explanation.

• Could you please share a screenshot of your withdrawal request?
• Could you please share screenshots of your interaction with support discussing the issue as supporting evidence?
• Have you accumulated your winnings with the help of a bonus? Send the chat transcripts or emails to my email at [email protected], or share screenshots here

Looking forward to your reply.

Dear nicks1358,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru