Win Unique Casino - Jogador exige reembolso após problemas com a conta.

I sent an email to unsubscribe on June 17th. On the 18th, they sent me a message asking if I had a problem with them, if they could help, that it could be resolved, etc. But they didn't unsubscribe me. I admit I have a very serious addiction problem and terrible anxiety. I kept depositing; no one closed my CTA. I sent a second email, no one replied, I kept depositing. In the third email, I threatened to demand a refund because it was their negligence and they weren't protecting me as a player. They sent me an email saying they had unsubscribed me, that it was the first email they had received, and that they wouldn't refund anything. They said my email address was "win unique" with an "e"... and that the email address I sent to didn't exist, which is the one I've always used to communicate. I'm demanding 585 euros, which they absolutely have to return, and I hope you can help me. Thank you. I'm sending you some proof; I have more proof of deposits. Furthermore, they have no limits and don't care if you have compulsive behavior in the game.

Envié un correo para darme de baja, el día 17, de junio, el 18 me mandan un mensaje donde me escriben ,que si tengo algún problema con ellos ,que si me pueden ayudar , que se puede solucionar etc...pero no me dan de baja y yo reconozco que tengo un gravísimo problema de adicción, y ansiedad terrible, seguí depositando nadie cerro mi CTA, mandé un segundo email , nadie contestó , seguí depositando , el tercero les amenazó con pedir que me devuelvan el dinero por qué es negligencia de ellos y no me están protegiendo como jugador ,me mandan un correo y me dicen que me han dado de baja ,que es el primer correo q tienen y que no me devuelven nada y que si correo es win unique con una E...y que tal correo al que yo envié no existe, que es con el q me he comunicado siempre .les reclamo 585 euros que si o si me van tener que devolver y espero que ustedes me ayuden,....gracias les envío algunas pruebas tengo más pruebas de depósitos , además no tienen límites y no les importa que tengas comportamiento compulsivo ,en el juego

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Win Unique Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please confirm the exact date when the casino closed your account?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila