Winfest Casino - O jogador está passando por dificuldades técnicas.

I played and won, then I was kicked out of the game.

then I locked myself in again and continued playing after I won again I was kicked out again. Unfortunately, after trying several times to log in, I can't get into my account, and now the page doesn't even open always says error. as long as i lost it went, but after i won and the first time it happens to me that i can't even get into my account after a win, that's very strange for me please can you help me

Habe gespielt und gewonnen dann wurde ich aus dem Spiel raugeschmissen.

dann habe ich mich wieder eigelockt und weiter gespielt nachdem ich wieder gewonnen habe wurde ich wieder rausgeschmissen .leider nach mehrfacher login versuchen komme ich nicht in mein Konto rein, und jetzt öffnet sich die Seite nicht mal steht immer error. solange ich verloren habe ging es ,nachdem ich aber gewonnen habe und mir das erste mal passiert das ich nach einem gewinn nicht mal in mein Konto rein komme , ist das für mich sehr merkwürdig bitte können sie mir helfen

Dear Meltem,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please post here a screenshot of the error message you are receiving?

Have you tried contacting the casino regarding this issue? If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Meltem,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.