Winhugo Casino - O saque do jogador é atrasado após a verificação da conta.

Good morning, I registered at this casino and requested withdrawals.

After a long verification period that took a few weeks, at the beginning of May they said the account was verified.

In the meantime I was approached in the chat in a strange way insinuating that my account was under analysis. Days passed and no verification was requested. I don't understand how, after verification, they can make these kinds of insinuations and delay withdrawals for no apparent reason.

I played sports betting and slots at this casino.

Withdrawals made on May 7th.

Bom dia, fiz registo neste casino e pedidos de levantamento.

Após um longo período de verificação que demorou algumas semanas, no inicio de maio disseram que a conta estava verificada.

Entretanto fui abordada no chat de forma estranha insinuando que a minha conta estava sob analise. Os dias passam e não foi solicitada verificação. Não compreendo como e que após uma verificação podem fazer este tipo de insinuações e atrasar os levantamentos sem razão aparente.

Neste casino joguei apostas desportivas e slots.

Levantamentos realizados a 7 Maio.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Can you please confirm if the account restriction occurred after you placed sports bets?
• Has the casino requested any additional documents for verification purposes?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila