WinLegends Casino - O jogador está enfrentando um atraso na retirada dos ganhos.

This WinLegends casino has been falling short on withdrawals, they take their time to pay, hoping the customer will eventually cancel the withdrawal and lose their money. It seems their intention is to avoid paying at all costs. I've had several terrible experiences with this casino. I was even considering stopping playing at this casino and closing my account, but they resolved my last problem after I left a negative review here on Casino Guru. Subsequently, a person claiming to be my personal account manager named Nicolas, contacted me. He even promised to add bonuses to my account, but that never happened. However, the biggest problem lies with the withdrawals. Nicolas advised me that every time I make a withdrawal request, I should contact him and he would expediate the process. Yet despite multiple emails to him, and to the payment department, I've had no response. I now need the help of Casino Guru to resolve this. The high-security rating that WinLegends has on Casino Guru seems unjust given that the site acts in bad faith when it comes to paying out winnings.

Este casino winlegends esta deixando a desejar nos saques, eles demoram pagar para o cliente cancelar o saque e perder, a intenção deles é não pagar,fazem de tudo para não pagar, tive outras péssimas experiências nesse casino,iria até pagar de jogar nesse casino e fechar minha conta, porém eles resolveram meu último problema após uma avaliação negativa aqui no casino guru e entrou em contato comigo uma pessoa que se diz ser meu gerente pessoal da minha conta,e se diz ter o nome de NICOLAS, e me disse que iria adicionar bônus para mim o que não vem acontecendo,mais até aí tudo bem, o problema maior é no saque,o gerente pessoal NICOLAS me disse que toda vez que eu fizer uma solicitação de saque que era pra entrar em contato com ele informando que fez um pedido de saque que ele mesmo iria agilizar meu saque,eu enviei e-mail para ele e ele não me responde, enviei e-mail para setor de pagamento e não me responde,então gostaria da ajuda do casino guru para resolver isso,esse índice de segurança alto que tem a winlegends no casino no guru não é justo já que o site age na ma fé para pagar os ganhos.

Dear rodolfo2550, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Hello, yes I have made some withdrawals before and this last withdrawal I made was taking longer than normal so I thought it was strange, the withdrawal arrived in my account today, so I would like to withdraw my complaint since my problem has been resolved, thank you for your attention from the casino guru team.

Olá, sim já fiz algumas retiradas antes e está última retirada que fiz estava demorando mais que o normal por isso achei estranho,o saque chegou em minha conta hoje, por isso gostaria de retirar minha reclamação já que meu problema foi resolvido,agradeço a atenção da equipe casino guru.

Dear rodolfo2550,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru