Winnita Casino - A desistência do jogador foi adiada.

Hello, I'm contacting Casino Guru regarding a problem with Winnita Casino. On May 2nd, I made a withdrawal of €1,220 from Winnita, but I never received the funds. My account is currently under verification, but they haven't asked for any documents. They keep repeating the same things to me in chat every day. My account was already verified some time ago, asking for proof of my identity, and it was successful. I've made three withdrawals totaling €1,220, and I've been waiting for them to be processed since May 2nd. Thank you in advance.

Salve ,mi rivolgo a casino guru per un problema con winnita casino.Il giorno 2 Maggio ho fatto un prelievo di 1220 euro su winnita ma non ho mai ricevuto i fondi . Attualmente il mio account risulta in verifica ma non mi hanno chiesto nessun documento,mi ripetono in chat ogni giorno sempre le stesse cose.Tempo fa già è stata fatta la verifica al mio account chiedendomi prove della mia identità e si è conclusa con successo.I prelievi sono 3 per una somma totale di 1220 euro e aspetto l'elaborazione dal 2Maggio.Vi ringrazio in anticipo

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winnita Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, I've been a Winnita player for a year and I've verified my identity through documents and a bank card.

My account has been under verification since May 2nd. I requested a withdrawal on that date and was told in chat a few days later that my account was under verification. Since then, it has still been under verification without any explanation.

I accumulated this balance of 1220 euros through slot games.

I reached this balance through a 100 euro deposit + 100 euro deposit bonus offered by them, obviously I had to transfer the bonus and once played and transformed into real balance I was able to request the withdrawal in progress.

The amount was divided into three withdrawals 370-400-450.

Thank you in advance for your help.

Salve sono un giocatore di winnita da un anno e fia ho verificato la mia identità tramite documenti e tramite carta bancaria.

Il mio account è sotto verifica dal giorno 2 Maggio,ho chiesto il prelievo in questa data e mi è stato risposto in chat dopo qualche giorno che il mio account risultava in verifica e da allora è ancora oggi in verifica senza spiegazioni.

Ho accumulato questo saldo di 1220 euro tramite giochi di slot.

Ho raggiunto questo saldo tramite 100 euro di deposito +100 euro di bonus di deposito offerti da loro , ovviamente ho dovuto fare rigiro del bonus ed una volta giocato e trasformato in saldo reale ho potuto chiedere il prelievo in corso.

La somma è stata suddivisa in tre prelievi 370-400-450.

Vi ringrazio anticipatamente del vostro aiuto.

Dear Zizu88,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Winnita Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Winnita Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Zizu88,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi