Winnita Casino - O jogador afirma que o seu pagamento foi atrasado.

After uploading the documents and they have been verified

Dopo aver caricato i documenti e sono stati verificati

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Dear Antinio,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

OK, but my account had already been verified on August 20th, and the withdrawal was made again on August 20th. Today, September 2nd, is it possible they'll ask me for documents again? Almost at the end of the 14 days? "The casino already verified and approved my identity (driving license and selfie) within just two hours of opening the case. Requesting the exact same documents again after the 14 days from the withdrawal are up is a blatant delaying tactic to keep my €2,150."

ok ma il mio accaunt era già stato verificato il 20 di agosto e il 20 di agosto è stato fatto di nuovo il prelievo oggi 2 settembre è possibile che mi richiedano di nuovo documenti? Quasi allo scadere dei 14 giorni?"Il casinò ha già verificato e approvato la mia identità (patente e selfie) in sole due ore all'apertura della pratica. Richiedere nuovamente gli stessi identici documenti allo scadere dei 14 giorni del prelievo è una palese tattica dilatoria per trattenere i miei 2.150€."

I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• It's unclear whether your account is already verified. Please post a screenshot of your account's verification page.
• Have you accumulated your winnings with or without an active bonus?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you very much in advance for your reply.

Yes, in the past I have already made small withdrawals and without verifying the documents...my

Si in passato ho già fatto piccoli prelievi e senza verifica dei documenti..il mio

The casino just rejected my documents using a pre-arranged message, even though my account had already been successfully verified on August 20th. I immediately sent new, impeccably taken photos as requested. This is clearly yet another delaying tactic to avoid paying my €2,150 withdrawal.

Il casinò ha appena rifiutato i miei documenti usando un messaggio preimpostato, nonostante l'account fosse già stato verificato con successo il 20 agosto. Ho provveduto immediatamente a inviare nuove foto scattate in modo impeccabile secondo le loro richieste. È evidente che si tratta dell'ennesima tattica dilatoria per non pagare il mio prelievo di 2.150€."

Very important update for the mediator: Winnita Casino just sent me an official email notification (Case ID: WIN-40665194) stating that they are rejecting my driver's license and demanding a "Passport Application (not Driver's License) + Selfie." As I've already stated, I don't have a passport. This is written and irrefutable proof that the casino is creating an artificial and insurmountable block to prevent me from paying my €2,150, arbitrarily changing the rules on an account they themselves had already fully verified and confirmed on August 20th with my driver's license. I ask the mediator to take action against this blatant violation.

Aggiornamento importantissimo per il mediatore: Il casinò Winnita mi ha appena inviato una notifica ufficiale via email (Codice pratica: WIN-40665194) in cui dichiarano testualmente che rifiutano la mia patente di guida e pretendono una 'Richiesta di passaporto (non patente di guida) + selfie'. Come ho già comunicato, io non possiedo il passaporto. Questa è la prova scritta e inconfutabile che il casinò sta creando un blocco artificiale e insuperabile per non pagare i miei 2.150€, cambiando arbitrariamente le regole su un account che loro stessi avevano già interamente verificato e confermato il 20 agosto con la patente. Chiedo al mediatore di intervenire contro questa palese violazione."

Thank you for the update and for providing the supporting screenshots.

I understand your frustration, particularly since you were previously informed that your account had been successfully verified on August 20th and your €2,150 withdrawal has remained pending since then.

Please note, however, that casinos may request additional or repeated verification even after an account has initially been verified, especially before processing a larger withdrawal. The fact that you were able to make smaller withdrawals previously without verification does not necessarily mean that further KYC checks cannot be required.

That said, the important issue now appears to be the casino's request for a passport when you have stated that you do not possess one. Since you have already submitted a driver's license and new photographs as requested, we would like to understand whether the casino can offer an alternative document that you are reasonably able to provide.

Could you please confirm whether you have informed the casino that you do not have a passport and, if so, what response or alternative verification option they provided?

Thank you for your cooperation.

I sent back the license photos and now they have reconfirmed my account. Now I'm waiting for the transfer, hoping that on the 14th day they won't cancel it again for further documents.

Ho rimadato le foto della patente adesso mi hanno riconfermato l account adesso sto aspettando il bonifico sperando che al 14 giorno nn me lo annullino ancora per ulteriori documenti

I am happy to hear that they have accepted your documents and verified your account.

Please provide an update in a week regarding your withdrawal. If you still have issues after a week, please share a screenshot of your withdrawal request or any relevant correspondence with the casino.

I appreciate your cooperation.