Winnita Casino - O levantamento dos prémios dos jogadores está atrasado.

I'm trying to withdraw the amount in small installments but it's taking longer than expected, usually it takes a few minutes to credit the withdrawal, I've been waiting for 2 days now

Sto cercando di prelevare la somma in piccole tranches ma ci impiegano più del previsto, solitamente ci impiegano qualche minuto per effettuare l’accredito del prelievo, attualmente sono 2 giorni che aspetto

Dear Emanuele2525,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello everyone,

When checking your account I see that your payments are divided into several smaller amounts, and I see that you will receive money in parts and have already started receiving them. The last payment will be on June 7th. Do not worry, everything is happening as planned. Also, I ask you not to cancel applications or recreate them, just wait for your funds.

Best regards,

Winnita Casino

Request for refund for transactions

I hereby contest a series of operations carried out with my card against the site Winnita.com, an online casino not authorized in Italy and without an ADM license.

At the time of the transactions I was not aware that the site was operating in violation of Italian gambling regulations (Legislative Decree 231/2007 and subsequent amendments). I later learned that it is a non-compliant and unregulated operator.

I therefore request a full refund of the disputed sums, in accordance with the current legislation on consumer rights (PSD2 – EU Directive 2015/2366).

The total amount of payments from 04/16/2025 to date is €3636. If this sum is not refunded, I am forced to report the unauthorized casino to the ADM with a subsequent complaint to the postal police as I learned later that it is a non-compliant and unregulated operator since WINNITA.COM does not expressly declare that it is a casino without an AAMS license.

Richiesta di rimborso per transazioni 

Con la presente contesto una serie di operazioni effettuate con la mia carta nei confronti del sito Winnita.com, un casinò online non autorizzato in Italia e privo di licenza ADM.

Al momento delle transazioni non ero a conoscenza del fatto che il sito operasse in violazione delle normative italiane sul gioco d’azzardo (D.lgs. 231/2007 e ss.). Appreso successivamente che si tratta di un operatore non conforme e non regolamentato.

Chiedo pertanto il rimborso integrale delle somme contestate, secondo la normativa vigente sui diritti dei consumatori (PSD2 – Direttiva UE 2015/2366).

L’ammontare totale dei versamenti dal 16-04-2025 ad oggi è di 3636€ se questa somma non viene rimborsata mi trovo costretto a segnalare il casino non autorizzato all’ADM con conseguente denuncia alla polizia postale in quanto appreso successivamente che si tratta di un operatore non conforme e non regolamentato visto che WINNITA.COM non dichiara espressamente di essere in casino senza licenza aams

Dear Emanuele2525, regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casino database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules.

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs.

Also, please let us know if you would like us to continue assisting you with the pending withdrawals.

Casino did not freeze funds after withdrawal, replayed by mistake

I won a sum on the Winnita site and requested a withdrawal, but the funds were not frozen. During the waiting time for the withdrawal to be processed, the balance was still available, and I ended up replaying them and losing them.

I consider this to be an unfair practice, because most regulated casinos block funds once a withdrawal is requested, precisely to avoid these situations. I was not given any real possibility to protect my winnings.

I kindly ask that I be refunded, at least partially, the amount I requested for withdrawal.

I am available to provide proof of my withdrawal, amount and timing, if necessary.

Il casinò non ha congelato i fondi dopo il prelievo, rigiocati per errore

Ho vinto una somma sul sito Winnita e ho richiesto il prelievo, ma i fondi non sono stati congelati. Durante il tempo di attesa per l’elaborazione del prelievo, il saldo era ancora disponibile, e ho finito per rigiocarli e perderli.

Ritengo questa una pratica scorretta, perché la maggior parte dei casinò regolamentati blocca i fondi una volta richiesto il prelievo, proprio per evitare queste situazioni. Non mi è stata data nessuna possibilità reale di tutelare la mia vincita.

Chiedo gentilmente che mi venga rimborsata, almeno parzialmente, la somma che avevo richiesto in prelievo.

Sono disponibile a fornire prove del mio prelievo, dell’importo e delle tempistiche, qualora necessario.

Dear Emanuele2525, we are genuinely sorry to hear that your winnings were lost while awaiting withdrawal. However, please understand that it is the player's responsibility to manage their account balance until the funds are successfully withdrawn.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.