Winnita Casino - O saque do jogador está bloqueado.

Withdrawal of €1150 blocked by Winnita Casino for over 15 days.

The casino claims the account is being verified. I've already submitted all the required documents, and they're approved. The last communication I received was on August 20, 2025, stating "verification in progress and updates via email."

From 8/20 to 8/28, 8 days passed without any email updates and without any new account review, contrary to what was promised.

Chat support doesn't provide any helpful information and simply keeps repeating "verification in progress." The withdrawal remains blocked for no valid reason.

I request immediate unblocking and payment of the withdrawal of 1150 EUR.

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Game Account ID [hidden by Casino Guru]

Prelievo di 1150 EUR bloccato da Winnita Casino da oltre 15 giorni.

Il casinò sostiene che l'account è in fase di verifica. Ho già inviato tutti i documenti richiesti e risultano approvati. L'ultima comunicazione ricevuta è del 20/08/2025 con scritto "verifica in corso e aggiornamenti via email".

Dal 20/08 al 28/08 sono trascorsi 8 giorni senza alcun aggiornamento via email e senza alcuna nuova revisione dell'account, contrariamente a quanto promesso.

L'assistenza via chat non fornisce informazioni utili e ripete solo "verifica in corso". Il prelievo rimane bloccato senza motivo valido.

Chiedo lo sblocco immediato e il pagamento del prelievo di 1150 EUR.

Username Winnita: [hidden by Casino Guru]

Email account: [hidden by Casino Guru]

Id conto di gioco [hidden by Casino Guru]

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify what types of games you played to accumulate the winnings you've been trying to withdraw?
• Did you accumulate your winnings with or without a bonus?
• Am I correct in understanding that all the identity documents you provided for the KYC verification have already been reviewed and approved by the relevant department?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, so the win came from basically just one slot machine, Book of Ra Magic. The documents were approved for the €2,500 withdrawal; they were separated into six transactions, three of which were paid, but the other three are now stuck for no reason. It's September 1st, and the withdrawals were requested on August 13th. The win was real money, with no bonus involved.

Salve allora la vincita è avvenuta praticamente da una sola slot ovvero la book of ra magic. I documenti sono stati approvati nel prelevare 2500 euro mi sono stati separati in 6 transazioni di cui 3 sono state pagate, ma le altre 3 ormai sono li ferme senza motivo. Stiamo al 1 di settembre e i prelievi sono stati richiesti il 13 agosto. La vincita è avvenuta con soldi reali senza bonus di mezzo.

Good evening, today, September 3rd, I was finally charged for 1 of the 3 pending withdrawals... obviously the smallest of the 3 withdrawals, but at least it's something. I'll stay in touch until they pay the full amount.

Buonasera oggi 3 settembre mi è stato finalmente addebitato 1 dei e 3 prelievi in sospeso... ovviamente il piu piccolo dei 3 prelievi ma almeno è già qualcosa.rimango in contatto finché non pagano tutta la somma.

Dear Andre1187

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

I'm still waiting for the last two installments of €450 to be paid. For a total of €900.

Si sono in attesa ancora che mi paghino le ultime 2 rate da 450 euro. Per un totale di 900 euro

Dear Andre1187,

My name is Jana, and I will be your point of contact as we work to address your complaint. I sincerely apologize for the delay you have experienced with your withdrawal. Please be assured that I will reach out to the casino on your behalf and do my utmost to resolve this issue promptly.

I would also like to invite a representative from Winnita Casino to join this discussion and assist in the resolution of your complaint.

Dear Casino Representative, could you kindly provide an explanation for the delay in processing the player’s withdrawal?

Thank you in advance for your cooperation and assistance.