Winrolla Casino - A desistência do jogador foi adiada.

The casino https://winrolla-1731.com/de

Currently, a payout request takes more than 10 days.

After the payout is finally approved, the money doesn't appear in the account for several days; instead, after some time, it is simply credited back to the player's account.

Even after multiple contacts with support, no solution has been found.

This whole thing has been dragging on for over a month now and I'm not getting any money.

Das Casino https://winrolla-1731.com/de

bentötigt aktuell mehr als 10 Tage für eine Auszahlungsanfrage.

Nachdem die Auszahlung dann endlich genehmigt wurde , erscheint das Geld nach mehreren Tagen auch nicht auf dem Konto, sondern nach einiger Zeit wird es einfach wieder mit spielerkonto gutgeschrieben.

Auch nach mehrmaligen Kontakten mit dem Support wird dafür keine Lösung gefunden.

Das Ganze zieht sich nun über einen Monat in die Länge und ich bekomme kein Geld.

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winrolla Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please share with me screenshots of your recent payout attempts with statuses visible?
• Is your player's account verified?
• Have you used the same payment method as for deposits? Have you made any successful payout using the same payment method in the casino previously?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. Yes, I have access.
2. Attached in the post
3. It states that no verification is currently required.
4. Yes, I have already successfully made 4 withdrawals.
5. no
6. will be sent via email

1. ja ich habe zugriff
2. Anbei im Post
3. es steht das aktuell keine Verifizierung nötig ist.
4. Ja ich habe schon erfolgreich 4 Auszahlungen getätigt.
5. nein
6. wird per Mail gesendet

Things are getting worse and worse with this site… approved withdrawals simply disappear… no money arrives in the account or is credited back to the player's account. The blame is always placed on my bank, which supposedly isn't processing the payments.

Mit der Seite wird es immer schlimmer … genehmigte Auszahlungen verschwinden einfach … keinerlei Geld kommt auf dem Konto an oder werden auf das Spielerkonto Zurück gebucht. Die Schuld wird immer auf meine Bank gewiesen die angeblich die Zahlungen nicht verarbeiten.

Dear Bangkow,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Endri (endri.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Bangkow,

My name is Endri, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue. Thank you for providing the information I needed. If I require any further details from yourself, I will reach out to you directly.

I would like to request the presence of a representative from the casino in this conversation.

Dear Winrolla Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Endri

Dear Bangkow,

Thank you for reaching out to us.

We are sorry to hear about your frustration.

Please be informed that the missing withdrawal has been added to your account on the 04.08.

Additionally, please note that your current withdrawal requests have been forwarded as priority and we expect the finalization in the nearest time.

We thank you for your understanding and patience.

Kind regards,

Winrolla Team

Ladies and Gentlemen

After my complaint, the payout now suddenly seems to be working properly again.

However, four previously approved withdrawals were reversed and returned to my player account. For an extended period, this prevented me from withdrawing my funds. During this time, I gambled away another €1,700.

Therefore, I have a serious question as to how it was possible that already approved payments were reversed, while the payment process apparently works without any problems again after my complaint.

I request a concrete and comprehensible explanation for these events. In particular, I would like to know why the four approved withdrawals were not processed but instead credited back to my player account.

Furthermore, I request a statement regarding what appropriate compensation or goodwill solution you can offer me in light of these circumstances.

I request a timely and specific response, and not merely a general indication of processing times or technical problems.

Best regards

Lars Gemkow

Sehr geehrte Damen und Herren,

nach meiner Beschwerde scheint die Auszahlung nun plötzlich wieder ordnungsgemäß zu funktionieren.

Zuvor wurden jedoch vier bereits genehmigte Auszahlungen wieder auf mein Spielerkonto zurückgebucht. Über einen längeren Zeitraum war es mir dadurch nicht möglich, mein Guthaben auszahlen zu lassen. In dieser Zeit habe ich erneut über 1.700 € verspielt.

Für mich stellt sich daher die ernsthafte Frage, wie es dazu kommen konnte, dass bereits genehmigte Auszahlungen zurückgebucht wurden, während die Auszahlung nach meiner Beschwerde offenbar wieder problemlos funktioniert.

Ich bitte Sie um eine konkrete und nachvollziehbare Erklärung für diese Vorgänge. Insbesondere möchte ich wissen, aus welchem Grund die vier genehmigten Auszahlungen nicht ausgeführt, sondern meinem Spielerkonto wieder gutgeschrieben wurden.

Darüber hinaus bitte ich Sie um Stellungnahme dazu, welche angemessene Entschädigung bzw. Kulanzlösung Sie mir aufgrund dieser Umstände anbieten können.

Ich bitte um eine zeitnahe und konkrete Antwort und nicht lediglich um einen allgemeinen Hinweis auf Bearbeitungszeiten oder technische Probleme.

Mit freundlichen Grüßen

Lars Gemkow

Hello Bangkow,

Can you please confirm with us that you have received any withdrawals so far from the Winrolla Casino?

There is mentioned that the withdrawals now work but we have no sufficient evidence that you have received a withdrawal or at least a portion from the main amount of this thread. We understand that sometimes it can be difficult to wait for the casinos to process their withdrawals but we ask the players to be patient and wait for the best outcome.

It seems to be working now. I'll keep you updated.

Aktuell scheint es zu funktionieren. Ich halte sie auf den laufenden

Hello Bangkow,

This is good news for us to hear that it works.

Please confirm as soon as possible that you have received the withdrawals.

Dear Bangkow,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.