Winsane Casino - A retirada do jogador está atrasada.

Hello, the casino finds a new reason every day regarding my withdrawal (580 euros). One day they tell me I am fully verified and the withdrawal is going through, but after 3 days, my withdrawal is canceled by the casino with no reason given, just to send a new withdrawal request. Today in the chat, it's astonishing again—they asked for one more document. They don't know what they want, and now there's an open withdrawal status.

Hallo das Casino sucht jeden Tag einen Neuen Grund wegen meiner Auszahlung (580euro) ein Tag sagen sie ich bin nun komplett verifiziert Auszahlung geht durch nach 3 Tagen wird meine Auszahlung storniert vom Casino Grund gibt es nicht einfach neue Auszahlungsanfrage senden heute im Chat wieder der Hammer wieder 1 Dokument die wissen auch nicht was sie wollen nun offenen Auszahlungsstutus

Hello christophschaffer3,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winsane Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello

I have only been sending documents for over 14 days, then they say in the chat that I am fully verified, then I requested a payout, which was rejected, I uploaded the document again, now I am waiting for 2 payouts, once 580 euros and once 450 euros, in the chat they told me that because of the high volume of payouts it can take longer.

1 answer according to chat fully verified I didn't get an email where it was in

2 Answer With real money

3 answers today and every other day twice annoying in chat

But nothing happens :) here is an email from yesterday, for example.

Hallo

Bin seit über 14 Tagen nur an Dokumente schicken dann sagen sie im Chat bin komplett Verifiziert dann Auszahlung beantragt abgelehnt wieder Dokument hochladen nun warte ich schon auf 2 Auszahlungen einmal 580 Euro und einmal 450 Euro im Chat sagten sie mir wegen den Hohen aufkommen an Auzahlung kann es auch mal länger dauern

1 Antwort laut Chat voll verifiziert habe keine Email bekommen wo es drinnen stand

2 Antwort Mit echten Geld

3 Antwort heute und jeden anderen Tag 2mal am nerven im Chat

Aber nix tut sich 🙂 hier eine Email von gestern zb..

Here again my history all canceled payments were made by winsane not me

Hier nochmal mein Verlauf alleabgebrochenen Auzahlung hat winsane gemacht nicht ich

Has been done, money received

Hat sich erledigt Geld erhalten

Dear christophschaffer3, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru