Winsane Casino - O jogador acredita que o seu pagamento foi atrasado.

I have been playing with winsane for a while and lost my first deposit. I played a lot with the second one and lost.

The account has been verified and I have sent the deposit documents.

I have also made 3 deposits and am rolling it over.

Because it has been more than 72 hours since the payment. and I am not

I received a message about the payment process, I am now filing a complaint.

If the withdrawal is delayed significantly

I ask that additional withdrawals be included, now

of the funds in the account.

Olen pelannut winsanella jonkin aikaa ja hävisin ensimmäisen talletuksen. Toisen kanssa pelasin paljon ja jäin häviölle.

Tili on verifioitu ja olen lähettänyt talletusdokumentit.

Olen myös tehnyt 3 talletuksen ja kierrätän sitä.

Koska maksussa on kulunut yli 72 tuntia. enkä ole

saanut viestiä maksuprosessista, teen nyt valituksen

myöhästymisestä. Mikäli kotiutus viivästyy paljon

pyydän, että siihen sisällytetään lisäkotiutukset, nyt

tilillä olevista varoista.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear 5801451,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My withdraw info was disappearded in site.

I contact support. They say give message for echonomy depatrtment.

I wait.

Some progress, maybe 251e will arrive in my account next week. I will update the situation.

Jotain edistystä 251e ehkä saapuu tililleni ensi viikolla. Päivitän tilannetta.

251e come.

Problem is solved this time.

Because i have funds bookker, but i can not include them this complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear 5801451,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila