WinSpirit Casino - Os ganhos do jogador estão sendo retidos.

The casino refuses to pay out my winnings, even though I did everything correctly. They refuse to let anyone else handle the case.

Das Casino will mir mein Gewinn nicht auszahlen, obwohl ich alles richtig gemacht habe. Sie weigern sich, dass eine andere Person sich denn Fall annimmt

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please clarify whether the casino confiscated your winnings or your withdrawal is being delayed?
• Do you currently have access to your casino account?
• Which games were you focused on — slots, live casino, sports betting, etc.?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina