Winz Casino - A conta do jogador foi bloqueada.

Wins.io has blocked my account without any reason and did not even let me withdraw my 119 usdt . My deposit amount was 100 USD. Please help me in unblocking my account and letting me withdraw it.

Dear mrkumar0019,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to assist you further, could you please provide more information by answering the following questions:

• When did you first notice that your account was blocked?
• Have you received any communication from Winz Casino regarding the reason for the block?
• Have you passed the full KYC verification, or at least submitted any identity documents for verification to this casino?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

I got a mail today that my account has been blocked. I never created any other account. My account KYC was verified.

This was my first withdrawal.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you used any VPN or IP-masking software to alter your true location while accessing the casino website?

Did you accumulate your winnings with or without a bonus?

What types of games did you play?

I play first person blackjack and not do any up trick and I have single account wins.io and win form deposit not bonus

Didn't use any vpn and ip trick

Thank you very much, mrkumar0019, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello mrkumar0019, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested pay out and subsequent account closure. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Winz Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal requesthas been denied and the whole account closed? I would also appreciate if you could provide us with any and all relevant evidence. In case of sensitive information that you cannot share in a public thread, you can send me any and all evidence directly at matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

Hey Matej,

I have sent you a email.

Thanks, Winz

Thank you, I have received the message with the reason for the account closure. I have also requested to be sent the proof, for double-checking. Once i can go through it, I will post my summary in this thread, to keep mrkumar0019 appraised of the situation, and the next steps.

Hello Matej,

I have emailed you again.

Thanks, Winz

I would like to thank the Winz team for quick responses. This is very much appreciated.

To keep mrkumar0019 up to date - we are currently reviewing the evidence of multiple accounts provided by the casino. and once the conclusion has been reached, I will post an update here as well.

Hi Matej,

I have asked CS on the latest items you mentioned and will get back to you. Please extend the ticker if possible since it might take a bit of time.

Thanks, Winz

Thank you for letting me know, Winz, I'll wait for the update. :)

Hi Matej,

I sent you an email , did you get it ?

/Winz

Dear Winz, I have received the e-mail and replied, I just have one last question to ask before this case can be dealt with. :)

I would like to thank the Winz team for the full cooperation in regards of this case, and replying to my last message.

Dear mrkumar0019, after reviewing the evidence provided by the casino, I have to agree with the account closure due to the collusion within multiple accounts. Since the casino has shared internal files and screenshots, I am unable to share these, but the proof has been provided beyond a doubt.

Due to the aforementioned reasons, this complaint will now be 'rejected'. Thank you for your understanding.