Winz Casino - O depósito do jogador não foi refletido na conta.

I paid 25 euros via instant transfer. The money was debited from my account but didn't appear in the Winz.io account. So, I messaged their chat, and I keep getting told it's being processed. Over 1 week later and it's still the same info. I want my money back.

Ich habe 25 euro per sofort Überweisung bezahlt. Das geld wurde von meinem konto abgebucht aber auf dem Winz.io konto kam kein geld an. So ich schreibe dem chat und ständig heist es es wird bearbeitet. Über 1 woche später immer noch die selbe info. Ich möchte mein geld zurück haben.

Dear Badwomanxx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Dear Badwomanxx,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.