Woopwin Casino - O jogador acredita que o seu pagamento foi atrasado.

Hello,

Since January 3rd, I have a total of 5 outstanding payouts: 4 x 2000 euros and one x 1500 euros.

As of January 6th, no payout has been made, even though the rule for d3s Casinos states a maximum of 48 hours.

All attempts to obtain any information via email or chat have failed. There has been absolutely no response from the casino.

Thanks for your help

F.Prexk

PS I live in Germany; unfortunately, the Puerto Rico information cannot be changed.

Hallo,

Habe seit 03 01 gesamt 5 Auszahlungen offen 4 x 2000 Euro und einmal 1500 Euro.

Bis jetzt 06.01 erfolgte keine Auszahlung obwohl die Regel d3s Casinos maximal 48 Stunden aussagt.

Jeglicher Versuch per Mail oder im Chat irgendwelche Infos zu bekommen sind gescheitert . Es gibt keinerlei Reaktion des Casinos

Danke fuer Hilfe

F.Prexk

P.S. ich lebe in Deutschland die Angabe Puerto Rico kann leider nicht geändert werden

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Dear Tamino1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

Meanwhile, and a total of 12 days after submission, all payments are still pending.

If you actually manage to get hold of someone at support, you're told they'll take care of it and get back to you soon! But even after days, nothing happens.

How long can/must/may one wait to receive their rightful money, or what can one do to get the payments?

Hallo,

inzwischen und Gesamt 12 Tage !!!!! nach Einreichung sind weiterhin alle Auszahlungen offen.

Wenn man mal jemanden überhaupt beim Support bekommt , bekommt man die Antwort man kümmert sich darum und meldet sich zeitnah !!!! Aber auch nach Tagen passiert gar nichts.

Wie lange kann/muss/darf man warten wenn man an sein berechtigtes Geld kommen möchte bzw was kann man machen um die Auszahlungen zu bekommen ??

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tamino1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Attila