Wyns Casino - A autoexclusão do jogador não foi respeitada.

I had requested an active break from playing, and this was confirmed to me in writing.

Despite an active block, I was able to log in and make deposits.

The casino deliberately violated its own terms and conditions.

Ich hatte eine aktive Spielerpause beantragt diese wurde mir auch schriftlich bestätigte.

Ich konnte mich trotz aktiver Sperre mich anmelden und Einzahlungen vornehmen.

Das Casino hat bewusst gegen Ihre eigene AGB verstoßen

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wyns Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Under what circumstances was your account reopened?
• Have you asked the casino for a refund? What response have you received?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My player account has now been closed following my request for a refund and massive violation of the terms and conditions.

A refund was requested but was consistently rejected; the casino refers to its terms and conditions.

Mein Spielerkonto ist nach meiner Nachfrage auf Rückerstattung und Massiver Verletzung der AGB'S nun geschlossen.

Eine Rückerstattung wurde beantragt wurde aber stehts abgelehnt das Casino weist auf ihre AGB'S hin.

Thanks for your reply.

I am afraid we can't support you further. Please note we reserve the right not to publish or close an already published complaint in cases where a chargeback is threatened or actively pursued, regardless of the merit of the complaint itself. We genuinely hope similar situations will avoid you in the future.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.