Ybets Casino - A conta do jogador foi encerrada.

After submitting all the documentation they requested, they canceled my account saying I've been waiting for my money for 3 weeks. It's not fair to give a score of 8.4 to a casino that does everything possible to avoid paying out winnings. CasinoGuru should be honest with people checking their site before registering.

Después de enviar toda la documentación que ellos me dijeron,me cancelaron la cuenta por decir que llevo 3 semanas esperando mi dinero,no es justo que le deis una puntuación de 8.4 a un casino el cual hace todo lo posible para no pagar ganancias,casinoguru debería de ser real con quien mira en su página antes de registrarse.

Dear Domineli888,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have even asked on several occasions, both by email and by chat, that if it is a scam casino, that they delete my personal data and that's it... they do not use responsible gaming and they still have not given me a response to my withdrawal, they are simply dedicated to scamming.

Incluso he pedido en varias ocasiones tanto por correo electrónico como por chat,que si es un casino estafador,que borren mis datos personales y ya...no hacen uso del juego responsable y aún no me Dan respuesta a mi retiro,simplemente se dedican a estafar.

Dear Casino Guru!

The account in question was registered on August 9, 2024, and subsequently closed at the client's request on August 15, 2024. During this time, Domineli888 did not make any withdrawal requests, nor was any verification requested by our team. Additionally, Domineli888 never submitted any documentation to us.

Should you require, we can provide all the relevant evidence.

Best regards,

Ybets Representative

Thanks for the replies to both parties.

Dear Domineli888,

• Was there any withdrawable balance on your casino account, before your account was closed?
• In which way were you supposed to submit documents for verification? (email, repository on the casino's website)

Thank you very much in advance for your reply.

Good afternoon, if there was a balance, withdraw it or they told me that they would contact me, when they say that they will process it within 24 hours after the withdrawal, these people lie and manipulate everything they can within their reach, seeing that they did not respond, I decided to waste the money and they closed my account when I threatened that I would upload it here, and that is why they closed it, try to register and then try to self-exclude or close the account and find out for yourself. I only wrote to you so that you would know who you give a score of 8.4 to... casino guru is supposed to be really serious... and against casinos of this caliber it should go all out.

Buenas tardes,si había saldo retirarle u me dijeron que se pondrían en contacto,cuando ellos dicen que en las 24 horas posteriores al retiro lo procesan,estas personas mienten y manipulan todo lo que pueden a su alcance,viendo que ellos no daban respuesta,decidí malgastar el dinero y me cerraron la cuenta cuando amenaze que lo subiría aquí,y por eso me la cerraron,intentar registrarse y después intentar autoexcluirse o cerrar cuenta y por vosotros mismos daros cuenta.solo os escribí para que supierais a quien le dais 8.4 de puntuación...casino guru se supone que es serio de verdad...y ante casinos de este calibre debería de ir a por todas.

I understand the situation must be frustrating for you, Domineli888.

Since you played down your winnings, we unfortunately won't be able to assist you and investigate the casino's claims.

Please understand we may only assist with the verification of your account if there are winnings to be paid out.

Under these circumstances we can't penalize the casino and the complaint will be closed. I am sorry for the disappointing result of your complaint. Make sure to contact us as soon as the issue occurs so that we can intervene before it's too late. Even though we couldn't help you on the occasion, don't hesitate to contact us if you run into issues with any online casino in the future.