Ybets Casino - A conta do jogador foi encerrada e os ganhos confiscados.

Hello, please help me guys, so long story short:

Ybets.net closed my account immediately after I won money and confiscated my balance using a false "duplicate account" claim. I had previously informed their support that I once created an older account on another email, closed it myself, and opened a new one. They fully acknowledged this information earlier, offered me bonuses, and restored my account without any restrictions.

When I won money, they suddenly reversed their position, closed the account without warning, and denied access to my funds. I have full chat transcripts proving:

1. They knew about the previous account.

2. They allowed me to play and deposit anyway.

3. They only blocked me after I won.

4. They refused to process a withdrawal or provide legitimate justification.

This behavior matches known patterns of unregulated gambling fraud. I request formal investigation and support in rec

overing my funds.

I also have all screenvideo, where I told them I had account in ybets. I they still reopen my account.

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Dear Klausmantas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.

• Do I understand correctly that you informed the casino about your previous, older account and that they accepted this? However, to be 100% clear, is there any possibility that someone from your household, or anyone using the same IP address, may also have created an account at this casino?
• Did you pass the verification before you lost access to the account?
• Can you specify the date when your account was closed after your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Hello, thank you for your response.

So answering in first question:

Yes they was aware I had account before on different email, I told them by myself, when I was angry on them, they been playing with me long time, probably because my withdraw exceeded deposit amount, not much but anyway. Like I said I have videoscreen with all ours chats.

My friend had account there too, we living together, so sometimes we share same ip.

Yes I passed verification before they did this to me.

So I won

Around 2025.12.10. 15:00h

Withdraw 1000$

And after 5-6h my account was closed, nobody informed me nothing.

Thank you.

Best regards,

Mantas

Thank you for your reply and for providing the previous details, Klausmantas.

To clarify the case:

• Do you have any evidence that your previous account has been closed? If so, please provide the relevant details.
• Were your winnings accumulated with or without an active bonus?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please provide a screenshot of your withdrawal history here in this thread.
• Additionally, please provide any further communication you had with the casino. This can include screenshots, emails, or chat records. You can send me all the documents to:petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Klausmantas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru