Ybets Casino - A conta do jogador permanece ativa apesar do pedido de encerramento.

I have requested the permanent closure of my account due to a gambling addiction on several occasions, but the casino keeps it active. In the meantime, I continue to lose money.

Já solicitei por diversas vezes a exclusão definitiva da conta por vício em jogos, e o Casino a mantém ativa. Enquanto isso continuo perdendo dinheiro.

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Dear MIROKABONFIM,

Thank you very much for submitting your complaint. I am sorry to hear about your experience.

To help me better understand your case, could you please send me a copy of your request for self-exclusion from the casino? This could be an email, a live chat transcript, or any other communication in which you clearly requested the permanent closure of your account due to your gambling problem.

Please send the communication to my email at karla.m@casino.guru or attach screenshots directly to this complaint thread.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.