Ybets Casino - A retirada do jogador foi adiada.

After depositing and completing the casino's wagering, I requested a withdrawal and after waiting 24 hours for the withdrawal to be processed the money was returned to me.

There was no information why the money was withhold and the casino informed me throguh their customer support that my session was forwarded to the "provider for checking" and can take up to 14 days.

None of this information was stated in their T&C and the casino promotes itself with "instant withdrawals' which is not the case at all. After seeing so many other users compain of the same thing, it seems YBets is scamming and not following throguh with what they are stating on their website.

I have to say all other complains on TrustPilot or other websites lead to the same problems.

In short, the casino doesn't want to pay my $950 that I won fairly on their website and want me to keep the money in my account so I can spend them. Also they are unresponsive to emails.

I would advise to STAY AWAY!

Dear hazetheman,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Ybets Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before placing a withdrawal request?  
• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Hi Natalia

Sure, happy to provide more information.

1. I played only slots, buying bonus and spinning slots
2. There was no request for passing verification of KYC. They also don't have the option to add personal information on thier website.
3. No, that was the first withdrawal request I made. So no, I haven't made any withdrawals before
4. I accumulated my winnings without a bonus

Thanks

I noticed another thing that is worrying on the casino. I am trying to limit my time on the casino while the casino is "verifying the game history with the provider"

I noticed that if I opt to take a break for 2 days, the break is only valid for 1 day and I can log into my account the next day. That said the casino has flawed practices designed for players to continue playing despite opting to take a 2-3 days break.

This leads to instances where money is lost or won and doesn't follow their own T&C.

I exepct some immediate action or replies on this matter while I wait for the 14 days to conclude the verification of my "gameplay"

Thank you very much for your reply, hazetheman. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Dear hazetheman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru