Ybets Casino - As retiradas dos jogadores são constantemente atrasadas.

Hello. I have been using the company for more than a month. At first I was losing and everything was going well. On occasional wins I could withdraw within a few seconds.

But when luck was on my side and I won an amount of over $1200, when it was time to withdraw it they cancelled it without explanation and blocked the possibility of withdrawals. When I asked them in the chat support they told me that they cancelled it because "bets are reviewed by a game or sports provider to ensure fair play" and that it takes up to 14 days for this check.

The next day they re-enabled my withdrawals and I tried to withdraw $1000 again. After waiting another day for them to be approved, they finally canceled them and blocked my withdrawals again for the same reason as the first time. Now I'm waiting a second time for the same "check"! I've never used any of their bonuses.

I noticed from the many similar complaints on your page that it is probably a well-known tactic of the casino to delay withdrawals for winning players. At first, it allows 1-2 withdrawals of small amounts immediately and then a time-consuming check is always required.

Γεια σας. Χρησιμοποιώ την εταιρία για περισσότερο από ένα μήνα. Στην αρχή ήμουν χαμένος και όλα πήγαιναν καλά. Σε περιστασιακές νίκες μπορούσα να κάνω ανάληψη μέσα σε λίγα δευτερόλεπτα.

Οταν όμως η τύχη ήρθε με το μέρος μου και κέρδιζα ένα ποσό πάνω από 1200$, όταν ήρθε η ώρα να κάνω ανάληψη την ακύρωσαν χωρίς εξήγηση και μπλόκαραν τη δυνατότητα αναλήψεων. Οταν τους ρώτησα στο chat support μου είπαν ότι την ακύρωσαν διότι "τα στοιχήματα εξετάζονται από πάροχο παιχνιδιών ή αθλημάτων για να διασφαλιστεί το δίκαιο παιχνίδι" και ότι χρειάζονται έως και 14 ημέρες για αυτόν τον έλεγχο.

Την επόμενη ημέρα μου άνοιξαν ξανά τη δυνατότητα να κάνω αναλήψεις και επιχείρησα ξανά να βγάλω 1000$. Αφού περίμενα ξανά μια μέρα να εγκριθούν, τελικά τις ακύρωσαν και μου μπλόκαραν ξανά τη δυνατότητα αναλήψεων για τον ίδιο λόγο με την πρώτη φορά. Τώρα είμαι σε αναμονή για δεύτερη φορά για τον ίδιο «έλεγχο»! Δε χρησιμοποίησα ποτέ κάποιο μπόνους τους.

Παρατήρησα από τα πολλά παρόμοια παράπονα στη σελίδα σας ότι μάλλον είναι γνωστή τακτική του καζίνο για να καθυστερεί τις αναλήψεις σε κερδισμένους παίχτες. Στην αρχή επιτρέπει άμεσα 1-2 αναλήψεις μικρών ποσών και μετά πάντα χρειάζεται ένας χρονοβόρος έλεγχος.

Dear gerasimoskioukas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm that you have passed the KYC verification?
• Since when are you attempting to withdraw the winnings? Could you provide a more detailed timeline of events?
• Are deposits unlocked and games available for you to play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello,

I have not passed KYC because the company has not asked me to.

It's been about 10 days since they first blocked my withdrawals.

From what I can see the deposits are unlocked but of course I haven't made a new deposit to check. The games seem available but I also haven't tried playing anything after my withdrawals were first blocked.

Γειά σας,

Δεν έχω περάσει KYC γιατί δεν μου έχει ζητηθεί απο την εταιρία.

Απ'οταν κλείδωσαν πρώτη φορά τις αναλήψεις μου έως τώρα έχουν περάσει περίπου 10 ημέρες.

Απ'ότι βλέπω οι καταθέσεις είναι ξεκλείδωτες αλλα φυσικά δεν έχω κάνει κάποια νέα κατάθεση για να το ελέγξω. Τα παιχνίδια φαίνονται διαθέσιμα αλλά επίσης δεν έχω δοκιμάσει να παίξω κάτι μετά το πρώτο κλείδωμα των αναλήψεών μου.

Thanks for your reply.

Was there an update regarding the review of your gameplay?

Were you able to withdraw your winnings since your last post?

If the issue persists, please share with me your recent communication with the casino regarding the issue. Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Unfortunately there is no progress. We are still in the same situation. Below I am uploading a screen shot from my conversation with live support today.

The screenshots show both my account number and the balance I have available in my account.

Δυστυχώς δεν υπάρχει καμία εξέλιξη. Βρισκόμαστε ακόμα στην ίδια κατάσταση. Παρακάτω ανεβάζω screen shot από την σημερινή μου συνομιλία με το live support.

Στα στιγμιότυπα οθόνης φαίνονται και ο αριθμός του λογαριασμού μου και το υπόλοιπο που έχω διαθέσιμο στο λογαριασμό μου.

Thanks for your reply

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports, game provider)

I have played both slots and sports betting. I have not used any bonuses. Yesterday I had a conversation with them again and the answer was the same. That the check has not yet been completed and that the check will not take more than a month.

Έχω παίξει και κουλοχέρηδες και αθλητικά στοιχήματα. Δεν έχω χρησιμοποιήσει κάποιο μπόνους. Εχτές είχα συνομιλία ξανά μαζί τους και η απάντηση ήταν η ίδια. Οτι ακόμα δεν έχει ολοκληρωθεί ο έλεγχος και πως δε θα πάρει πάνω από ένα μήνα ο έλεγχος.

Thank you very much, gerasimoskioukas, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thanks! Today I had another conversation with them. Still nothing new. I quote my conversation below.

Ευχαριστώ! Σήμερα είχα ξανά συνομιλία μαζί τους. Ακόμα κανένα νεότερο. Παραθέτω τη συνομιλία μου παρακάτω.

Today I had another conversation with the company's support. Of course, they didn't tell me anything new. We've now reached the 40-day waiting period. Can you please pressure them to give an answer because they've already blocked my money without any information? Thank you!

Σήμερα είχα ξανά συνομιλία με το support της εταιρίας. Εννοείται πως δεν μου είπαν τίποτα νεότερο. Πλέον έχουμε φτασει στις 40 μέρες αναμονής. Μπορείτε σας παρακαλώ να τους πιέσετε να δώσουν μια απάντηση γιατί έχουν τόσο και ο δεσμευμένα τα χρήματα μου χωρίς κάποια ενημέρωση; Ευχαριστώ!

"Update"

I noticed after my last communication with them that they opened withdrawals. I am trying to withdraw my money. I will update with anything new as withdrawals are usually made automatically and otherwise it takes up to 48 hours as they informed me.

"Update"

Παρατήρησα μετά την τελευταία επικοινωνία μου μαζί τους ότι άνοιξαν τις αναλήψεις. Προσπαθώ να βγάλω τα χρήματα μου. Θα ενημερώσω με οτιδήποτε νεότερο καθώς συνήθως οι αναλήψεις γίνονται αυτόματα και σε αντίθετη περίπτωση χρειάζονται έως 48 ώρες όπως με ενημέρωσαν.

Hello, gerasimoskioukas,

I am sorry to hear about your unpleasant experience, and thank you for the update. From now on, I will assist you with the case.

Based on your last update, it looks to be finally on the right track. Therefore, I would like to wait a few more business days for your update, whether the situation changes and any of your withdrawals are processed and credited to your payment method.

Now, I will set up the timer once again for you, waiting for your update. Then, if nothing changes and no withdrawal is completely processed/credited to your payment method until the end of the current timer, I will directly invite the casino to the thread and ask the casino representative for an explanation and update.

Thank you for your patience and understanding. Looking forward to hearing good news from you.

I just logged back into my account and I see this… your conclusions. The company doesn't want to give me my money. It's clear. I'm not even sure if there's really been an audit for so long. Yesterday they told me the audit was complete and now I see the analyses locked again and my requests canceled.

Μόλις συνδέθηκα ξανα στον λογαριασμό μου και βλέπω αυτό… τα συμπεράσματα δικά σας. Η εταιρία δε θέλει να μου δώσει τα χρήματα μου. Ειναι ξεκάθαρο. Ούτε για το αν γίνεται πραγματικά κάποιος έλεγχος τόσο καιρό είμαι σίγουρος. Προχτές μου είπαν ότι ο έλεγχος ολοκληρώθηκε και τώρα βλέπω ξανά κλειδωμένες τις αναλύσεις και ακυρωμένα τα αιτήματα μου.

Thank you for the update, gerasimoskioukas, and for your emails.

Is it possible that there was a gaming activity on your account since the casino performed the previous review of your account? If so, I strongly recommend you do not play or touch your balance in any way besides requesting withdrawals until the issue is addressed.

Let's now ask the casino for an explanation and more details.

Dear Ybets Casino Team,

Can you please look into the user's issue and provide us with an explanation? What is happening there?

The player was recently informed that the checks were successfully finished, and he is allowed to withdraw. A few days later, he was informed that the process had started again and his withdrawal requests were cancelled. Why is it necessary again, and why could his withdrawals not have been left pending?

What is the estimated time frame for finishing the current checks and allowing the complainant to withdraw his winnings?

Is there anything that could be done on his side to expedite the process? If so, can you provide him with instructions?

Thank you.

No, I haven't played anything on my account in a while.

Now they allow me to make withdrawals again but I still haven't been automatically approved as I should. It has been proven that if a withdrawal on this page is not automatically approved, it ends up being canceled after 2 days.

I have made some withdrawal requests and am waiting.

Update:

I am attaching my last conversation with support which confirms that the check was successfully completed on the 20th of the month.

Οχι δεν έχω παίξει τίποτα στον λογαριασμό μου εδώ και καιρό.

Τώρα μου επιτρέπουν ξανά τις αναλήψεις αλλά και πάλι δεν έχω εγκρίνονται αυτόματα όπως πρέπει. Αποδεδειγμένα σε περίπτωση που δεν εγκριθεί αυτόματα κάποια ανάληψη σε αυτή τη σελίδα στο τέλος ακυρώνεται μετά από 2 μέρες.

Έχω κάνει κάποια αιτήματα αναλήψεων και περιμένω.

Update:

Σας επισυνάπτω την τελευταία μου συνομιλία με το support που επιβεβαιώνεται ότι ο έλεγχος ολοκληρώθηκε επιτυχώς στις 20 του μήνα.

Same thing again. For the fourth time my withdrawals are being canceled and my account is being closed. I'm really tired.

I hope the casino responds soon and there is a happy ending to all of this.

Ξανά τα ίδια. Για τέταρτη φορά ακυρώνονται οι ανακύψεις μου και κλείνει ο λογαριασμός μου. Κουράστηκα πραγματικά.

Ελπίζω να απαντήσει σύντομα το καζίνο και να δωθεί ένα αίσιο τέλος σε όλο αυτό.

Thank you for your replies and updates. I received your emails, too.

Let's wait for the casino's response and explanation.

Thank you for your patience and understanding.

Dear Gerasimoskioukas and Casino Guru,

At the moment, the player undergoes the standard verification process, after which they will be eligible for withdrawal.

Respectfully,

Ybets Casino Representative

Anything new about my case?

The casino is not responding to my emails and live support tells me to send an email to find out information about the status of my account verification.

It's been almost two months since I last managed to make a withdrawal,

Τίποτα καινούργιο σχετικά με την περίπτωση μου;

Το καζίνο δεν απαντάει στα email μου και στο live support μου λένε να στείλω email για να μάθω πληροφορίες για την κατάσταση της ταυτοποίησης του λογαριασμού μου.

Κοντεύουν δυο μήνες από τότε που κατάφερα τελευταία φορά να κάνω ανάληψη,

Greetings all,

Dear gerasimoskioukas,

Thank you for your update and the email.

The casino communicates with us, and it looks like something is still happening on their side, while we were not informed about any issues or violations/confiscation of winnings. Therefore, there is no other way than to wait until the casino confirms your account was fully verified and allowed for withdrawal, or what is happening there.

Let's stay patient and positive and wait for the casino's update.

Thank you for your patience and understanding.

Dear Ybets Casino Team,

The standard verification process is already taking too long compared to the standard KYC process. The matter has not been moved anywhere for a long time. In addition, the casino's customer support informed the user that checks have been done since approximately May 20, 2025, and that it may be a misunderstanding.

Since the casino basically holds the user's disputed funds without providing any relevant reason, can you please provide us with a clear reason behind the prolonged KYC process and/or any checks ongoing on his gaming account, and the estimated time frame for finishing them?

Please provide us with an update, what is happening there, and an explanation why it is taking so long, and/or what needs to be done on the user's side (if there is anything) to expedite the process. Otherwise, I am afraid we cannot keep the complaint open indefinitely, and we will be forced to think about the complaint closure - however, not in favour of the casino.

Thank you for understanding. Looking forward to hearing clear information regarding the user's KYC and the possibility of withdrawing his winnings from you.

Today I had another communication with live support.

Of course, no progress. One person refers me to another and they have no idea what's going on.

My money has been missing for almost 2 months now.

I hope the casino cooperates and a solution is found immediately.

Σήμερα είχα ξανά μια επικοινωνία με το live support.

Φυσικά καμία εξέλιξη. Ο ένας με παραπέμπει στον άλλο και δεν έχουν ιδέα τι γίνεται.

Τα χρήματα μου αγνοούνται για σχεδόν 2 μήνες πλέον.

Ελπιζω το καζίνο να συνεργαστεί και να βρεθεί λύση άμεσα.

Dear Gerasimoskioukas and Casino Guru,

We successfully received customer selfies yesterday. At this time, we are still awaiting information regarding the transaction.

Respectfully,

Ybets Casino Representative

Hello!

I have also sent you the necessary transaction receipts.

Thank you!

Γεια σας!

Σας έχω στείλει και τα απαραίτητα αποδεικτικά συναλλαγής.

Ευχαριστώ !

Thank you both for your replies and updates.

Dear Ybets Casino Representative,

We are waiting for further information regarding the user's KYC and withdrawal process.

Thank you.

Just a moment ago they asked me for something new again to complete my identification. Completely by chance, once again, a few hours before the timer ran out.

Soon they'll be cheating here that they're still waiting for something from me. While in the first screenshot it seems that within the week I asked them 3 times if they needed anything extra so I could send it.

I present here what they asked me and what I answered them.

The screenshots clearly show the transaction times and IDs, which are the same.

The last screenshot is the most Nexo can provide me as proof of the transaction.

Μόλις πριν λίγο μου ζήτησαν ξανά κάτι νέο για να ολοκληρώσουν την ταυτοποίηση μου. Εντελώς τυχαία, για ακόμη μια φορά, λίγες ώρες πρίν τελειώσει το χρονόμετρο.

Σε λίγο θα απατήσουν εδώ ότι κάτι περιμένουν ακόμα από εμένα. Ενώ στο πρώτο screenshot φαίνεται πως μέσα στη βδομάδα τους ρώτησα 3 φορές αν χρειάζονται κάτι επιπλέον ώστε να το στείλω.

Προσκομίζω και εδώ οτι μου ζήτησαν και οτι τους απάντησα.

Στα screenshots φαίνονται ξεκάθαρα οι ώρες συναλλαγών και τα ID τα οποία είναι ίδια.

Το τελευταίο screenshot είναι ότι περισσότερο μπορεί να μου παρέχει η Nexo σαν αποδεικτικό της συναλλαγής.

Dear Gerasimoskioukas and Casino Guru,

The player submitted a transaction confirmation that lacks essential information.

We have sent instructions to their email and are currently awaiting a response.

We will resolve this issue as promptly as possible.

Respectfully,

Ybets Casino Representative

Thank you both for your replies and updates.

Dear gerasimoskioukas,

Can you please check your email inbox and provide the casino with the requested documentation according to their instructions?

Feel free to inform us when it is done.

Thank you.

I have sent the casino several pieces of evidence (even a video of me opening the links with the transaction addresses) regarding my transaction, which I have also sent to your email Bratislav.

I'm sure they'll respond again shortly before the timer next resets and ask me for something else or say again that what I've sent isn't enough for them.

It is truly incredible that after 3 months I have still not been able to withdraw my winnings while I have been working with them flawlessly and have not violated any of the casino's terms.

Εχω στείλει στο καζίνο αρκετά αποδεικτικά στοιχειά (ακόμα και βίντεο να ανοίγω τα link με τις διευθύνσεις της συναλλαγής) σχετικά με τη συναλλαγή μου, τα οποία τα έχω στείλει και στο email σας Bratislav.

Είμαι σίγουρος πως θα απαντήσουν ξανά λίγο πριν τον επόμενο μηδενισμό του χρονομέτρου και θα μου ζητήσουν κάτι ακόμα ή θα πουν ξανά ότι δε τους αρκούν τα όσα έχω στείλει.

Είναι πραγματικά απίστευτο ότι μετά από 3 μήνες δεν έχω μπορέσει ακόμα να κάνω ανάληψη των κερδών μου ενώ συνεργάζομαι μαζί τους άψογα και δεν έχω παραβιάσει κανέναν όρο του καζίνο.

Thank you for your email and the documentation provided, gerasimoskioukas.

Dear Ybets Casino Team,

Can you please check the last provided documents and inform us clearly if the casino can accept them, or what is the problem with them this time, also with clear information on what exactly should be shown in the documents if they did not meet the casino's requirements and conditions?

It would be highly appreciated if you could also provide us with the complete list of all documents the user is obliged to provide to complete the KYC.

If there is a problem with the proof of the deposit from the user's e-wallet, it would be great to know more about it. The transaction is clearly visible there, despite the receiver's e-wallet not being completely shown. However, it is not so difficult to simply track the transaction on the blockchain according to the transaction hash to see the details. Or is it a problem for the casino, and the user should provide the casino with a screenshot of opening the transaction hash on a publicly available source of transactions? To be honest, in the video recording from the complainant, although a part of the receiver's e-wallet is missing, there is enough from the receiver's e-wallet to confirm it is the casino's e-wallet. It is very unlikely that there would be a different e-wallet that coincidentally matches the first 7 and the last 9 characters with the casino's e-wallet.

Thank you. Looking forward to hearing updates from you.

Bratislav, thank you very much for the answer. I have also sent the casino an official document from the Nexo company in which they officially state that my wallet has been opened.

I can't imagine they'll find any other flaws this time.

Bratislav ευχαριστώ πολύ για την απάντηση. Εχω στείλει στο καζίνο και επίσημο έγγραφο από την εταιρία Nexo στο οποίο αναφέρουν επίσημα πως το πορτοφόλι μου ανοίξει.

Δεν μπορώ να φανταστώ πως θα βρουν κάποια άλλη έλλειψη αυτή τη φορά.

They of course responded today just before the timer expired and sent me the following.

I really think they will never give me the money. There is nothing good in sending them really. I just have to go myself with my cell phone in front of them to show them the transactions. 

Dear Gerasimoskioukas and Casino Guru,

The document sent from the player does not contain the necessary information we require, specifically the hash ID.

This is the final document needed to complete the verification process.

Respectfully,

Ybets Casino Representative

I am also attaching a screenshot from the email conversation with Nexo company support, which shows the entire required transaction hash address and certifies that it is directly linked to the transaction that took place on April 18 in the Ybets company wallet.

Επισυνάπτω και εδώ screenshot από την συνομιλία μέσω mail με το support της εταιρείας Nexo, στην οποία φαίνεται ολόκληρη η απαιτούμενη διεύθυνση transaction hash και πιστοποιείται είναι άμεσα συνδεδεμένη με τη συναλλαγή που έγινε στις 18 Απριλίου στο πορτοφόλι της εταιρίας Ybets.

Thank you both for your replies, guys.

Dear gerasimoskioukas,

Thank you for your emails.

There is no hash ID in your last screenshot, only e-wallet addresses.

It appears the casino simply needs to see the complete e-wallet addresses (sender's/receiver's e-wallet address), complete transaction hash ID, and screenshot(s) should be taken from your e-wallet (Nexo).

Let's please try it a bit differently now.

• Go to your e-wallet, open the transaction history, where the transaction in question is visible among others and take a screenshot of your screen.
• Open the transaction and its details, and also take a screenshot of the screen.
• Copy the complete transaction hash ID from the transaction details, and save it somewhere.
• Open some of the common public online blockchain explorers, search for the transaction with your (complete) hash ID there, and take a screenshot of your screen with the details. E-wallets, date/time of the transaction, and the complete hash ID should be clearly visible there.
• Put everything together - all screenshots you took, attach them to an email, and send it to the casino, stating the complete transaction hash ID also in the email body.

Then, please let us know once it is done or if there is any problem with the process.

Thank you. Looking forward to hearing from you.

I sent both the casino and you, Bratislava, an analytical video in which I open and copy-paste all the available links from the transaction page from the Nexo app.

The shipping address (i.e. mine), the recipient address (casino wallet) and the transaction ID are shown.

In addition, I have also sent you the available links so that you can check the transactions yourself.

I don't know what else I can do after this video. I can't prove any further that I'm handling the pages and have access to the data.

Έστειλα και στο καζίνο και σε εσένα Μπρατισλαβ ένα αναλυτικό βίντεο στο οποίο ανοίγω και κάνω copy paste όλους τους διαθέσιμους συνδέσμους από την σελίδα της συναλλαγής από την εφαρμογή της Nexo.

Φαίνεται η διεύθυνση αποστολής (δηλαδή η δικιά μου), η διεύθυνση παραλήπτη (πορτοφόλι του καζίνο) και το transaction ID.

Επιπλέον σας έχω στείλει και τους διαθέσιμους συνδέσμους ώστε να μπορείτε να ελέγξετε συναλλαγές μόνοι σας.

Δε ξέρω τι άλλο μπορώ να κάνω μετά από αυτό το βίντεο. Δεν μπορώ να αποδείξω κάπως παραπάνω ότι εγώ χειρίζομαι τις σελίδες και έχω πρόσβαση στα δεδομένα.

Thank you very much for your email and the additional documentation, gerasimoskioukas. I think it could be finally sufficient.

Dear Ybets Casino Team,

Can you please check the last documentation that the complainant sent to the casino via email, especially the video recording of his screen?

Is it enough for the casino to accept it?

I think that the parameters you would like to verify are shown from approximately 0:30 in the video, and to be honest, I cannot imagine what else the user could provide to verify the transaction in question.

Thank you. Looking forward to hearing from you.

Dear Gerasimoskioukas and Casino Guru,

We appreciate your patience regarding the lengthy verification process.

The KYC department is currently reviewing all the documents you have recently sent.

I can confirm that the processing of your application will commence without delay.

Respectfully,

Ybets Casino Representative

Dear Gerasimoskioukas and Casino Guru,

The player has successfully submitted all the necessary information, and the account has been verified.

Player funds may be withdrawn in accordance with the established limits.

Respectfully,

Ybets Casino Representativ

To Ybets

I have requested some withdrawals on your page.

Please approve them as soon as possible. Let there be no further delay. I have been trying for 4 months to receive my money.

Προς Ybets

Έχω αιτηθεί κάποιες αναλήψεις στη σελίδα σας.

Παρακαλώ να τις εγκρίνεται το συντομότερο. Ας μην υπάρξει άλλη καθυστέρηση. Προσπαθώ 4 μήνες να λάβω τα χρήματα μου.

Thank you both, guys, for your replies and updates. What great news!

Dear Gerasimoskioukas,

I believe the casino will try to expedite the process so we can close the complaint soon.

Anyway, although the KYC took much longer than expected or compared to the standard, it was partially caused by the incomplete documentation provided, and we are now in a standard withdrawal process. Therefore, I would give it a few business days and wait for the payments to be credited to your payment method. I believe now it is only a matter of time before your withdrawals are completely processed.

Feel free to inform us about any updates or once the funds are credited to the payment method in question.

Thank you for your infinite patience and understanding.

Looking forward to hearing from you.

For now, they approved 2 of my withdrawals, totaling $500. The remaining withdrawals totaling $624 are pending since July 18th.

Για την ώρα ενέκριναν 2 αναλήψεις μου, σύνολα 500$. Οι υπόλοιπες αναλήψεις συνολικού ποσού 624$ είναι σε εκκρεμότητα από τις 18 Ιουλίου

Alright, Gerasimoskioukas,

Great, thank you for the update.

Feel free to inform us about any updates or once the funds are credited to the payment method in question.

Thank you for your infinite patience and understanding.

Looking forward to hearing from you.

Today they approved all my withdrawals. I finally managed to get my money after 3 months.

Σήμερα ενέκριναν όλες τις αναλήψεις μου. Τελικά κατάφερα να πάρω τα χρήματα μου μετά από 3 μήνες.

What great news, Gerasimoskioukas! So we finally got it!

Thank you for your confirmation and for using the Casino Guru complaint resolution centre. Despite long delays, I am glad and happy that your issue was successfully resolved. I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Thank you, too, Ybets Casino Team, for your help and cooperation!

Best regards,

Branislav, Casino.guru