Ybets Casino - O jogador ainda não recebeu os seus prémios.

I requested a withdrawal of $1,100 on May 26, 2025, at 4:06 AM. The casino stated that the withdrawal would take 24-48 hours. Now it's been over three days, and support keeps responding with excuses. They say the money was paid from their side, but there are problems with the payment provider, but they won't send me any proof that it was paid from their side.

Ich habe eine Auszahlung von 1100$ am 26.05.2025 um 04:06 beantragt und das Casino verwies auf eine Auszahlungsfrist von 24-48h, nun ist es über 3 Tage und der Support reagiert immer wieder mit Ausreden. Sie sagen zwar, dass das Geld von ihrer Seite gezahlt wurde, jedoch es Schwierigkeiten beim Zahlungsanbieter gibt, sie wollen mir aber keinen Beleg senden, dass es von ihrer Seite erfolgt ist.

Dear Ecio-3,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The casino canceled my withdrawal today, citing a problem with my bank or the card limit. I tried again, and it was canceled immediately. I then contacted live chat and asked them to authorize the bank transfer, but unfortunately, to no avail. I don't understand why bank transfers are possible for deposits but not for withdrawals. From my perspective, they're doing everything possible to prevent me from getting my money.

Das Casino hat heute meine Auszahlung abgebrochen, mit der Begründung, dass ein Problem meiner Bank oder dem Limit der Karte besteht. Daraufhin habe ich es erneut versucht und es wurde direkt abgebrochen. Anschliessend habe ich den LiveChat kontaktiert und sie gebeten die Banküberweisung freizugeben, leider ohne erfolg. ich verstehe nicht weshalb die banküberweisung bei der einzahlung möglich ist aber bei der auszahlung nicht. Aus meinet sicht wird alles mögliche unternommen dass ich nicht zu meinem geld komme.

Dear Ecio-3, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

No, I have never made successful withdrawals.

Yes, I have passed the KYC verification.

Received without bonus.

I've since lost this winnings out of frustration because, despite repeated attempts, the amount kept being credited back to my account. Unfortunately, the casino always came up with lame excuses, claiming it wasn't your or my account's fault, but rather the payment provider's.

I've finished with this casino and won't invest another cent. If the casino is so unhelpful and doesn't make any withdrawals, I'd be foolish to deposit again. You can consider the complaint closed.

nein, habe noch nie Abhebungen erfolgreich durchgeführt.

Ja, ich habe die KYC Verifizierung bestanden.

Ohne Bonus erhalten.

Mittlerweile habe ich diesen Gewinn aus Frust verspielt, weil der Betrag trotz mehrfachen Versuchen immer wieder zurück auf das Konto gebucht wurde. Leider hatte das Casino immer faule Ausreden, dass es nicht an Ihnen oder meinem Konto lege, sondern am Zahlungsanbieter.

Ich habe mit diesem Casino abgeschlossen und werde keinen Rappen mehr investieren, wenn das Casino so wenig hilfsbereit ist und keine Auszahlungen macht, wäre ich ja schön blöd, wenn ich wieder einzahlen würde. Sie können die Beschwerde als erledigt betrachten.

Dear Ecio-3, please allow us to gently note that players remain responsible for the funds on their account until a withdrawal is successfully completed. Once the balance is lost through gameplay, we regret that we are no longer in a position to assist further.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.