Ybets Casino - O jogador ainda não recebeu os seus prémios.

Hi. On September 29 i won some money like 240USDT, and i did a withdrawal and i asked the live chat about my withdrawal if everything is good or should i send id documents, and they say: They checked my account they dont see any problem with my withdrawal. They told me i dont need to send KYC documents. After 2-3 Days waiting for my withdrawal to approve, they delete my withdrawal saying i need to send my KYC via email to KYC department email. So i did send ID Card. After a Day they responded , told me I need to make an other ID card picture with the website in the background. I did sent them. They accepted. After a day they told me send proof of addres and screenshot from the deposit, i did. So i waiting from last week friday to get an answer from the kyc department. They told me they dont work on weekends, but its already 3 days and they did not give me answer or anything to let me withdraw my money, and on withdrawal option now its closed i cant submit a wirthdrawal. So can you help me to get my money finnaly? Its verry discusting i need to wait 1-2-3-4-5 week to get my money... Also i ask live chat about 20 times whats going on and they just saying be patient. I cant be patient when i need to wait more then 2 weeks and nothing happening... I also see there is a bunch of bad review about this website...

Dear kalbicss,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thanks for your answer. But what is that 2 weeks checking with the provider? Never hear about that. Why other casinos don't do that only this one? Its un acceptable... So i need to wait an other month? xDD unbelievable...

Dear kalbicss and Casino Guru,

Thank you for bringing player's concern to our attention. The player is currently undergoing verification. Since the funds are on the player's USDT wallet and an attempt to withdraw was made to a USDT wallet, when KYC was initiated, we would like to bring the player's attention to the following clause of the Ybets Terms:

8.3. All withdrawals must be done through the same payment method chosen by you when placing a deposit, unless we decide otherwise or are unable to do so.

Since the player has not made any deposits using USDT wallets, it is currently not possible to withdraw the USDT funds. When a deposit is made to enable such withdrawals, KYC will require confirmation of the wallet ownership to finalize the procedure, which is the reason why the verification is currently in progress. As such, if the player wishes to withdraw to a USDT wallet, KYC is awaiting a deposit from the wallet the player wishes to withdraw to in order to send a verification request.

Respectfully,

Ybets Casino Representative.

Hi! Thanks for your answer. I deposited by my wise virtual card, but wise not accepting withdrawals from casinos. Also i ask your college on live chat if i can withdraw by usdt address ? And he said they will make a special withdrawal request for me so i dont need to deposit by usdt. So now you guys waiting a deposit and then kyc gonna aproved or what’s going on ? Becouse i dont understand. And still no update in emai about my kyc.

can you tell me then what is the minimum deposit in usdt crypto and if i do a deposit how much the wagger is ,and then am avaliable to withdraw if i send a photo from the transaction ?

Dear kalbicss and Casino Guru,

We would like to note that the live support agent did not state that withdrawal is possible without a deposit by USDT. Withdrawal in general is available since the wager is completed. However, a method only becomes eligible upon adherence to the aforementioned Clause 8.3. As such, at the moment, the player does not have an eligible wallet to withdraw USDT funds to. Once a deposit is made, KYC will make a request to verify this wallet and after this, verification can complete.

If any minimum deposit limits are applicable to the method used, they will be shown to the player in the wallet during the deposit process. They may depend on the method and wallet chosen.

Respectfully,

Ybets Casino Representative.

hi! So how much is the minimum deposit by usdt ? Becouse i cant see any information about that.

Is it possible to deposit 5-10usdt ? I dont see any information ehat is minimum… and if i deposit 10 usdt i need to wagger 3x of my deposit right ? Give me clear answer

Dear kalbicss and Casino Guru,

If no additional information is present, there is no stated minimum on our end for this method. Additional restriction regarding minimums may be set on the side of player's wallet, as noted.

Standard wagering minimums apply for new deposits. Already wagered funds do not require a second wager.

Respectfully,

Ybets Casino Representative.

Allright. So if i deposited i need to send a screenshot from my crypto deposit and send it to kyc department ? And after im avaliable to withdraw ?

Dear kalbicss and Casino Guru,

After a deposit with a suitable method is made, the KYC department will contact you via email with details on what needs to be provided regarding this method.

Respectfully,

Ybets Casino Representative.

Allright

i have deposited succesfully with usdt and what should i do now ?

Can you let the department know this please ? I sent them email as well with transaction screenshots

I have also waggered my deposit from 214 im down 200 so its done 100%.

Dear kalbicss and Casino Guru,

We are glad to update that the KYC department has received the information about the deposit and needed documentation and has completed the player's verification. We thank the player for their patience and understanding.

Respectfully,

Ybets Casino Representative.

Dear kalbicss,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi i got my withdrawal succesfully thank you. But i have now an other porblem i did a withdrawal again by bank transfer and they said there was some problem with my bank or i dont know and try a smaller amount to withdraw so can i maybe get some information ? Also about weekly cashback it’s says i have 0.00 but it has to be like 2-3 dollar and there should be some problem with their system.

Dear kalbicss and Casino Guru,

Please note that all recent withdrawal requests were self-canceled by the player.

Player's cashback is calculated automatically and weekly cashback for both EUR and USDT wallets was issued this week in the amounts of 2.31 and 0.5 USD equivalent, respectively.

Respectfully,

Ybets Casino Representative.

Dear Ybets Casino, thank you for the information provided.

Dear player, could you please let us know what happened with the funds? Since the withdrawals were self-canceled, did you receive the money back in your casino balance?

Dear kalbicss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru