Ybets Casino - O jogador ainda não recebeu os seus prémios.

I’ve had problems with this casino since day one. I placed a very small bet on an NBA team to win, and immediately after, they slapped a limit on my account that prevented me from placing any further sports bets. I could only play casino games. They wouldn't let me withdraw; I was required to wager three times the deposit amount, a clear sign of a scam right there. I went ahead and met the wagering requirement, but when I tried to withdraw, they demanded verification. I complied and submitted the documents. Throughout the process, they’ve been slow to respond and have kept putting up ridiculous roadblocks to stall, like demanding photos taken in specific ways with absurd constraints just to delay things. Now they’re asking for a screenshot of my wallet transactions. I’ve already sent them, but they’re insisting on a screenshot that doesn't exist; they want the wallet to display the full transaction ID and wallet address simultaneously, but no wallet actually does that. Everyone knows the data is perfectly verifiable using just the start and end of the code and the block explorer link, yet they simply refuse to complete the verification, insisting on something that doesn't exist.

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

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Stay safe.

Dear amandaza,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear amandaza and Casino Guru,

After an additional check, we can provide the following information:

We wish to remind the player that all actions of Ybets are performed in strict adherence to the posted Terms and Conditions, agreed with upon signup. These include the deposit wager for any deposit at Ybets:

8.6. To make a withdrawal, a Player must play through active deposited amounts at least thrice before the withdrawal. It is mandatory for each Player to fulfill a wagering requirement prior to initiating withdrawal. This means that each Player must place a minimum of one bet, equivalent to 3x the deposited amount. This procedure is in line with anti-money laundering practices. Players are fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of the Player’s residence.

This clause, as noted, is a part of standard AML regulations.

Additionally, as a part of a standard KYC process, players are required to verify the payment used to deposit at Ybets. For fiat methods, a screenshot of a banking app with transaction is required. Conversely, a screenshot from the wallet, showing full TX ID and wallet ID, to highlight that this particular transaction was made from this particular wallet, owned by the player. This is a standard requirement for every KYC procedure and this request has not been problematic for most players. Unfortunately, we cannot accept the following:

• partially hidden TX ID and/or wallet ID, as they might not match the used method or transaction
• public explorer screenshots, as they are publicly accessible and do not prove ownership of wallet

If the player is struggling to provide the required information, we advise them to contact support of the crypto company for assistance.

Respectfully,

Ybets Casino Representative.

Most wallets display the first and last characters of the transaction ID and wallet address, as it is impossible for two wallets to share the exact same starting and ending digits. This is fully verifiable. In any case, here is a screenshot of the wallet showing the complete information. I sent the conversation with the wallet support team showing that this configuration isn't possible; I had to look up numerous other wallets that also lack this feature, for the same reasons. But fortunately, Exodus provides it:

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear amandaza,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla