Ybets Casino - O pagamento do jogador foi atrasado.

All my documents have been accepted. I made the withdrawal 5 days ago and it said it usually take 24-72hours.

Ive been talking to live chat every day and they keep saying we are looking into it please be patient.

just scripted responses not actual explanations.

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Dear Joeyboy90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Joeyboy90 and Casino Guru,

Ybets processes withdrawals in accordance to the published Terms and Conditions:

8.9. Withdrawal processing times depend on the payment providers and methods Players use. Usually it can take up to 72 hours but not limited. Once a withdrawal has been processed successfully and released, a time period will apply depending on the payment method being used.

Specific transaction timeframe may depend on several factors, including banking weekends, queue lengths and other factors. On our end, we attempt to process all transactions as quickly as possible.

At the moment, we can confirm that the player's withdrawal has been processed by the team successfully. No further pending withdrawal requests remain and the player's balance is empty. We thank the player for their patience during this process!

Respectfully,

Ybets Casino Representative.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Joeyboy90,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla