Ybets Casino - Os fundos do jogador foram confiscados.

I placed a bet on xxxtreme roulette, and it was automatically canceled, and the money I bet disappeared. I closed the website and reopened it, and the money was reflected, but it wouldn't let me withdraw or play. I contacted them, and they told me the website would close again, and the money disappeared. I haven't seen it since. I hope they resolve this case.

Hize una apuesta en xxxtreme roulette se canceló la apuesta sola, y desapareció el dinero que aposte. Cerré la web y la volví abrir y estaban reflejados pero no me dejaba retirarlos ni jugar, contacte con ellos y me dijeron que cerrará otra vez web y desapareció el dinero ya no lo he vuelto a ver. Espero que me resuelvan este caso.

Dear juanlopxzz7,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Ybets Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Do you have an access to your game history, please? Could you kindly forward it to my email katarina.d@casino.guru?
• Could you also forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hi there,

There is no game history at ybets, I asked support to give me my game history and they refused.

I didn't take any screenshots when I spoke to them in live chat, but they refused to cooperate or investigate my case, simply telling me I was fine. I swear, real money disappeared from my account; I didn't activate any bonuses.

If you would be so kind, ask the casino to send you my gaming history through this same website.

IT'S A SHAME I'VE BEEN ROBBED RIGHT IN FACE!!!

Hola buenas,

En ybets no hay historial de juego, le pedí al soporte que me pasara mi historial de juego y se negó.

No hize ninguna captura de pantalla cuando hable con ellos en el chat en vivo pero se negaron a cooperar y a investigar mi caso y solamente decirme que estaba bien. Os juro que me desapareció dinero real, yo no active ningún bono.

Si sois tan amables pedir al casino que os envié por este mismo sitio web, mi historial de juego.

ES UNA VERGÜENZA ME HAN ROBADO EN TODA MI CARA!!!

I also have to tell you that in the bet I made of €105 I bet on 1 to 12, about €35 + about €5 on the 10 part. And what happened in that game was the number 10. A SHAME!!!

ON TOP OF THAT MY BET WAS CANCELED AND MY MONEY DISAPPEARED!!

A DISASTER EXPERIENCE

A parte os tengo que decir que en la apuesta que hize de 105€ aposte a 1 a 12 unos 35€ + unos 5€ en la parte del 10. Y que pasó en esa jugado tocó el número 10. UNA VERGUENZA!!!

ENCIMA SE ME CANCELO LA APUESTA Y DESAPARECIO MI DINERO!!

UNA EXPERIENCIA NEFASTA

Hello, good morning, have you already spoken with the casino representative? They acknowledged the error and wanted to refund me to my Ybets Casino account. However, since I requested the account be closed due to gambling addiction, I request a refund to my bank account.

Thank you!

Hola buenas ya hablesteis con el representante del casino y ha reconocido el error y me quería hacer un reembolso a mi cuenta casino ybets, pero como pedí el cierre de la cuenta por adicción al juego, pido que me han un reembolso a mi cuenta bancaria.

Gracias!

Dear juanlopxzz7,

thank you for your messages and update.

It is a good news the casino has decided to proceed with the refund. Are there any new updates regarding this matter, please?

Unfortunately the screenshots you have provided in your previous message are very blurry and therefore unreadable. Could you please forward them to my email katarina.d@casino.guru?

Looking forward to your reply,

Katarina

There is no news and CasinoG does not respond to me either. .

I have already forwarded it to the email provided.

No hay ninguna novedad y tampoco me responde CasinoGuru@consultant.com .

Ya te lo he reenviado al correo proporcionado

Dear juanlopxzz7,

thank you for your message.

I am writing to inform you that you have not been in contact with Casino Guru. The email address CasinoGuru@consultant.com is not associated with our organization, and the individual representing themselves as a member of our team is not affiliated with us. We advise you to cease communication with this individual and recommend that you block the aforementioned email address.

Have you had any communication with Ybets casino, please? Could you kindly share it to my email katarina.d@casino.guru?

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Thanks for letting us know!

I spoke to them via live chat and they don't want to hear anything about this issue.

Gracias por avisar!

Hablé por chat en vivo con ellos y no quieren saber nada de este tema.

Please ask them for proof of my account's game history. I told them via live chat that they would send it to me, but they didn't want to.

Get them into this complaint, thanks!

MY MONEY HAS BEEN STOLEN!

Porfavor pedirles las pruebas del historial de juego de mi cuenta que le dije por chat en vivo que me lo pasarán y no quisieron.

Hacer que se metan en esta queja, gracias!

ME HAN ROBADO MI DINERO!

Hello,

thank you for your messages.

Is there any communication between you and the casino, please? Kindly forward it to my email katarina.d@casino.guru and include emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

I've already told you that I don't take screenshots when I talk to ybets in live chat.

Please tell them to respond to this complaint and provide proof of my gaming history.

This casino is a scam, it doesn't want to solve my problem.

Ya te he dicho que no hecho capturas de pantalla cuando hable en chat en vivo con ybets.

Porfavor dígales que respondan esta queja y que den las pruebas de mi historial de juego.

Este casino es una estafa no quiere solucionar mi problema

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear juanlopxzz7,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Ybets Casino representative to join this conversation.

Dear Ybets Casino,

Could you please provide clarification regarding this case, and player's game log?

Thank you in advance,

Mirka

Dear juanlopxzz and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino,

We will be waiting for your update.

Hello, good casino guru and ybets, we are waiting for your response.

Hola buenas casino gurú y ybets, estamos esperando tu respuesta.

Dear juanlopxzz and Casino Guru,

We would like to clarify that on July 24, the player reached out to us regarding his addiction and was subsequently blocked from accessing the site.

We have thoroughly reviewed his gaming activity and found no discrepancies.

We are prepared to send the relevant information to your email.

Respectfully,

Ybets Casino Representative

Please send me my game history and everything relevant so I can see why my €105 was stolen.

Envíame mi historial de juego y todo lo q sea relevante para ver qué mis 105 € fueron robados.

Dear Ybets Casino,

Feel free to send me player's game log and other relevant supporting evidence to miroslava.d@casino.guru.

Thank you.

Dear Juanlopxzz and Casino Guru,

Currently, access to the site is restricted due to ongoing technical work.

I will follow up with you once the work has been completed.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino,

Would you be able to provide a timeframe, in which the data will be available?

Dear Juanlopxzz and Casino Guru

After extensive technical work, our platform is now fully operational.

We will respond to you shortly with an update.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino,

I will be waiting for your reply with the player's game log and requested evidence.

Thank you for your cooperation.

Dear Juanlopxzz and Casino Guru

We have checked the account, and currently, there are no funds available on the balance, and there are no active withdrawal requests at this time.

Should you need any further information, feel free to let us know.

Respectfully,

Ybets Casino Representative

Liar, show the evidence

Mentiroso, muestra las pruebas

Dear Ybets Casino,

Please send me player's game log and other relevant supporting evidence as requested to miroslava.d@casino.guru.

We are extending the timer by 7 days. If the casino fails to provide the supporting evidence in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Juanlopxzz and Casino Guru

The necessary information has been provided to the noted email address.

Should you need any further information, feel free to let us know.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino,

The supplied evidence does not show the player's balance has been played down to zero. Please provide the mentioned game log, which has been requested multiple times.

Furthermore, we do not take player's gambling problems lightly, and if the player's account contains positive balance, it should be paid out after requested account closure.

Please also forward me the communication, where player requested account closure due to gambling problems.

Thank you.

Dear Juanlopxzz and Casino Guru

The full log export has been now provided as a file, per your request, showing player's entire bet history, as well as player's current account status. We would like to note that operators are not able to close a player's account with outstanding balance. In the case a player declares gambling problems with a balance or a withdrawal, their depositing ability is restricted for their protection, while remaining balance can be used or withdrawn, after which we close an account.

We understand the importance of both responsible gambling and ownership of account funds and adhere strictly to both parts of this issue.

Respectfully,

Ybets Casino Representative

Qasco casino is always making excuses, giving me back my money, which you know perfectly well, they don't show the game history because they know they owe me the money

Qasco de casino todo el rato poniendo excusas, devolverme mi dinero, que lo sabéis perfectamente, no muestran el historial de juego porque saben que me deben el dinero

Dear Ybets Casino,

I sent you an email. Please check your inbox.

Thank you for your cooperation.

Dear Mirka,

The detailed explanation of how the log is marked and saved has been sent to your inbox, we hope this clarified the situation.

Respectfully,

Ybets Casino Representative

Dear player,

After reviewing evidence provided by the casino we were able to conclude, that your balance has been played down to zero before closure of your account.

I’m afraid there’s nothing we can do and I’m forced to reject your complaint.

I’m sorry I couldn’t be of more help. I hope you won't come across a problem like this again, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino.

Best regards,

Mirka

Casino.Guru