Yeet Casino - A conta do jogador é restringida após a vitória.

I am filing this complaint because my casino account was restricted and/or not properly regularized after I won a prize of 1,000 during a live show, while playing through a referral code / agreed promotional arrangement.

After the win, the casino started creating obstacles instead of resolving the matter normally. I was asked to complete KYC verification. I completed KYC Level 4, which was approved, and I also submitted the required Level 5 documents, which are currently under review / processing.

I have acted in good faith, provided the requested documents, and followed the casino’s instructions. However, the casino still has not properly regularized my account or paid/processed what is owed.

I believe the casino is using verification and procedural delays as a way to avoid paying me after the 1,000 prize was won.

I am attaching evidence showing:

- my casino account / registration;

- the KYC Level 4 approval;

- the Level 5 document submission / processing status;

- the relevant emails and communications with the casino;

- evidence that the issue started after the 1,000 prize win;

- any additional screenshots showing the casino’s delays or refusal to resolve the matter.

I request Casino Guru’s help to mediate this complaint and ask the casino to regularize my account and process the payment fairly.

For verification purposes, here is the link to the live show on Kick where I won the 1,000 prize:

https://kick.com/decryptmedia/videos/407ded82-33f5-48b8-b020-9d924c23272c

Draw around 43min

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila

Hello Attila,

Thank you for your reply.

Yes, I provided all requested KYC documents as soon as possible and in the required format.

I submitted:

- identity document;

- selfie with identity document;

- proof of address;

- KYC Level 5 bank statement.

My KYC Level 4 was already approved, and my KYC Level 5 bank statement is still showing as "processing".

They also requested the KYC Level 5 bank statement by email, and I sent it by email as requested.

However, after I submitted everything, my account was closed without any clear explanation or response from them, while the Level 5 verification was still processing.

I am attaching:

- 4 screenshots of the email exchange;

- 1 screenshot of the win;

- the link to the Kick show where I won the prize.

Also, in the Kick show, the host and owner of the show even comments on my win, saying it was deserved because I had previously lost despite having the highest volume several times, including in the previous show.

Kick show link -> https://kick.com/decryptmedia/videos/407ded82-33f5-48b8-b020-9d924c23272c

Best regards,

Hello,

I confirm that I have provided all requested documents as soon as they were requested and in the correct format.

KYC Level 4 has already been approved.

KYC Level 5 (bank statement) was submitted and is still showing as "processing".

However, despite completing all requirements, my account was restricted/closed without any clear explanation while the verification process was still ongoing.

I have also already sent the Level 5 document by email when requested.

This situation started immediately after my 1,000 USDT win.

I am fully cooperating and acting in good faith, but the account remains unresolved.

Thank you for your assistance.

Hello,

As an update, I have now published a public review regarding this situation:

https://www.trustpilot.com/reviews/69f8c29540e92c2213160f51

To reiterate the timeline:

- I won 1,000 USDT on April 27, 2026 (Kick – DecryptMedia live show)

- My account was restricted/closed on April 28, 2026

- KYC Level 4 has been approved

- KYC Level 5 is still showing as "processing"

Despite fully complying with all verification requirements, my account remains unresolved.

I am acting in good faith and providing full cooperation. I kindly ask the casino to address this case and resolve the situation fairly.

Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear th3avalonico,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila

We’ve reopened this complaint at the request of th3avalonico. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear th3avalonico, could you please update us on the current status of your player account?

Thank you in advance for your reply.

Dear Attila,

Thank you for reopening the complaint.

The current status is that the issue is not resolved anymore.

The complaint was previously marked as resolved because Yeet’s own Compliance team reviewed the matter, activated my account, confirmed that the funds were available, and later confirmed that the funds were available for withdrawal and that my account was fully active.

Based on Yeet’s written confirmation, I acted in good faith. I updated/removed negative public complaints/reviews and publicly acknowledged that Yeet had resolved the matter.

However, after obtaining the benefit of my public retraction and after the complaint had been treated as resolved, Yeet closed/restricted my account again.

This new closure came without a new specific documented allegation or clear explanation that would justify reversing Yeet’s own prior resolution.

So the current issue is not only the original KYC/account restriction issue. The current issue is that Yeet resolved the matter, restored the account, obtained my public retraction, and then reversed its own decision by closing/restricting the account again.

I also need to clarify that there are three separate unpaid/lost reward items involved:

The monthly leaderboard prize of $310, shown in the attached screenshot for the 3/27/2026 - 4/27/2026 monthly period, where my account appears in 4th place with $89,301.90 in volume. I never received this $310 leaderboard prize.

The weekly rewards bonus, which is separate from the leaderboard prize. These rewards were paid last Thursday, but my account was closed/restricted on Wednesday night before I could receive it.

The monthly rewards bonus, also separate from the leaderboard prize and significantly larger. This monthly reward was also paid last Thursday, but my account was closed/restricted on Wednesday night before I could receive it.

To be clear: only the $310 item is a leaderboard prize. The weekly and monthly bonuses are rewards/bonus payments, not leaderboard prizes.

I am attaching 5 images to document the timeline:

Yeet’s Compliance/account resolution and my public cooperation/retraction;

The monthly leaderboard screenshot showing the unpaid $310 leaderboard prize;

Yeet’s later account deactivation notice after the prior resolution;

My urgent support escalation after the new closure, with no meaningful response;

The support/compliance evidence showing the account had been restored and the funds were available.

I respectfully ask Casino Guru to continue mediating this case and ask Yeet to explain why the account was closed/restricted again after its own prior resolution, and to address the account restriction, the unpaid $310 monthly leaderboard prize, and the weekly and monthly rewards/bonus payments that I lost access to because of the new closure.

Thank you for your help.

Thank you very much for your response. Could you please confirm whether the real money funds were paid out by the casino before they closed your account again?

Thank you in advance for your reply.

Dear Attila,

Thank you for your response.

Yes, the real-money funds that were the subject of the original dispute were ultimately restored and made available following Yeet's compliance review and account reinstatement.

However, the current complaint concerns what happened after that resolution.

Following the reinstatement, I complied with Yeet's requests, updated/removed complaints and reviews, and publicly acknowledged that the matter had been resolved.

After that resolution, and after my account had been restored and fully active, Yeet closed/restricted the account again.

As a result of this second closure, I lost:

The $310 monthly leaderboard prize;

The weekly rewards bonus;

The monthly rewards bonus.

More importantly, the account was closed again after Yeet had already completed its compliance review, reinstated the account, and confirmed that the matter was resolved.

Kind regards,

Th3Avalon

Dear Attila,

I would like to provide an additional sensitive attachment for Casino Guru’s review.

Yeet has now replied to my latest formal email and confirmed its position that the final account balance was $0 and that no bonuses, rewards, promotional credits, leaderboard prizes, or other incentives remain payable.

However, Yeet still has not provided the requested account ledger or rewards/bonus ledger, and has not specifically confirmed whether the $310 monthly leaderboard prize was ever credited, cancelled, forfeited, or denied, nor the specific basis for non-payment of the weekly and monthly rewards.

I am submitting this email as supporting evidence because it confirms Yeet’s current position, but it still does not answer the core accounting/rewards questions raised in this reopened complaint.

Kind regards,

Th3Avalon

Thank you for your reply. I understand your frustration regarding the closure of your account. However, we are not in a position to provide further assistance in this matter. Please understand that online casinos, like other service providers, have the right to determine to whom they offer their services. Our role is to support players whose accounts have been closed and whose funds have been confiscated. As your account did not hold a real money balance, we cannot require the casino to reopen it. If you wish to continue your gaming experience, you may consider exploring alternative platforms.

Additionally, I would like to emphasize that each casino has its own bonus policy and rewards system, and they are entitled to decide who is eligible to participate in these programs. We cannot penalize the casino for excluding you from their bonus offerings, nor are we in a position to compel them to grant you bonuses.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.