ZoloBet Casino - A retirada do jogador está atrasada e solicita assistência.

hey there. Zolobets aren't approving my withdrawals after 15 days. they say they are reviewing my account but nothing happens. Also they stopped replying to my emails. Also they don't have live chat on their website. Please help me i want my 4000 euros back. I won them fair and square. Best regards

Dear zarteck322,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ZoloBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your player's account accessible to you? Can you log in?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon.

Yes, the account is accessible to me. I can log in.

Sports betting and live betting too.

I never used any bonuses. It's just that zolobet is delaying the payment of the last two withdrawals. 1000 and 3000 euros. For no reason. Please help me recover the funds.

Best regards.

Boa tarde.

Sim a conta está acessível para mim. Consigo fazer login.

Apostas em Desportos e ao vivo também.

Não nunca usei bônus algum. Simplesmente a zolobet está a atrasar o pagamento dos dois últimos levantamentos. 1000 e 3000 euros. Sem razão alguma. Por favor ajudem me a recuperar os fundos.

Com os melhores cumprimentos.

Dear zarteck322,

• Could you please confirm you passed KYC verification? Were you asked to submit any documents to complete the verification process?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Yes, I've already sent the email.

Yes, I made the kyc, I even made a previous withdrawal of 2000 if memory serves me correctly. But now they won't process the 4000 euros, and they've stopped communicating via email. They're clearly trying to scam me. I'd like some help sorting this out, I need my funds.

Sim, já enviei o email.

Sim fiz kyc, até fiz saque anteriormente de 2000 se nao me falha a memória. Mas agora não processam os 4000 euros, e deixaram de comunicar via email. Claramente estão a tentar burlar. Gostaria de uma ajuda a resolver isto, preciso dos meus fundos.

Thank you very much, zarteck322, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

ok thanks. zolobet hasn't said anything for almost a month... 0 replies. i've sent more than 10 emails, and my balance is still pending. 0 replies or reasons. please help me get my money back.

ok obrigado. faz quase 1 mes que a zolobet nao diz nada... 0 resposta. enviei mais de 10 emails, e o meu saldo continua lá pendente. 0 respostas ou motivos. por favor ajudem a recuperar o meu dinheiro.

Dear zarteck322,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite ZoloBet Casino representative to join this conversation.

Dear ZoloBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

I haven't heard back in over a month. Please try every way you can to get me the best money. Can casinos simply not pay players and not have any consequences?

nao me respondem faz mais de 1 mes. Por favor tentem todas as formas para que eu consiga o melhor dinheiro. Os casinos podem simplesmente não pagar aos jogadores e nao terem qualquer tipo de consequencia??

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear zarteck322,

Thank you for bringing this to our attention. We sincerely apologize for the delay in processing your withdrawal and for any inconvenience this may have caused.

Please be assured that we are currently investigating the situation to understand the cause of the delay and will take the necessary steps to resolve it as quickly as possible. We are committed to providing you with a prompt and satisfactory resolution.

We will update you with more information as soon as possible. Thank you for your patience and understanding.

Best regards,

Zolobet Casino Team

It's been over 2 months. And they stopped replying to my support email for no reason. Please approve my withdrawals. They are pending. thank you

Faz mais de 2 meses. E deixaram de responder no support do email sem razao alguma. Por favor aprovem os meus levantamentos. estao pendentes. obrigado

good afternoon, why have you canceled my withdrawals? I made them again for a total of 4360. Can you please approve zolobet casino?

boa tarde, porque cancelaram os meus levantamentos? Voltei a fazer novamente no total de 4360. Podem aprovar por favor zolobet casino?

Dear ZoloBet Casino,

Could you please suggest, what can be done to speed up the player's withdrawal process?

Thank you.

Will Zolobet always take 7 days to reply? Why was my withdrawal blocked as I showed in the screenshots mirka?

Zolobet vai demorar sempre 7 dias a responder? Porque me bloquearam o saque como mostrei nas screenshots mirka?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

so? will zolobets pay the 4000 euros or not? they blocked the withdrawal

então? o zolobets vai pagar os 4000 euros ou não? bloquearam o saque

Dear zarteck322,

Unfortunately, the casino representative has failed to provide an update. Without their cooperation, there is little that can be done to achieve further resolution at this time.

As a result, I must mark the complaint as "unresolved" in our system. I understand this is not a satisfactory outcome for you, and I sincerely regret the inconvenience this situation has caused. However, the unresolved status will contribute to a decrease in the casino's rating, which may prompt them to reconsider their approach in the future.

If the casino decides to respond or provide the necessary information, we will promptly reopen the complaint and notify you by email.

In the meantime, I recommend reaching out to the Anjouan Gaming Licensing Authority and submitting a complaint through their website at https://anjouangaming.com/submit-dispute/. They have additional tools and options to assist players in these situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information at https://casino.guru/submitting-complaints-to-regulators.

If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at miroslava.d@casino.guru .

Best regards,

Mirka

We’ve reopened this complaint at the request of ZoloBet Casino.

Dear zarteck322,

I've received clarification, that the reason for your account being blocked is related to sports betting issue.

Unfortunately, due to the aforementioned reason, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.