Royal Jubilee Casino - Os fundos do jogador desapareceram.

Dear Hero86818,

Thank you very much for submitting your complaint and forwarding the live chat transcript. I’m sorry to hear about your problem. Do I understand correctly that it was the only bet that you have placed and it was rejected but never returned back to your active balance? Could you please forward your game history, even if it's one entry only, to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Hero86818, for your reply and forwarded email. Could you please forward the entire game history in Excel format and advise the exact date/time of the incident? Looking forward to hearing from you.

Please understand that sharing your login and password is strictly prohibited and it would lead to breaching terms and conditions, moreover, to a termination of your account.

Have you tried requesting your game history in Excel format from the casino directly?

Dear Petronela Sir

I already have shared all the Gameplay screenshot

I know you did I was wondering if you have tried requesting the gameplay in Excel format from the casino directly.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Hero86818, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru