Slotimo Casino - O jogador ainda não recebeu os seus prémios.

I've been trying to withdraw and via Skrill and support demanding several documents: identity, proof of residence in my name, bank account statement issued by the bank with various information. It's a lot of data, I ended up sending the requested documents and I couldn't withdraw my winnings. Now that I met Casino Guru, I saw that Slotimo is not reliable. I was more concerned about my data than the amount to be received. Casino of the type should no longer be active. Seal crap.

Venho tentando levantar e via Skrill e suporte exigindo vários documentos: identidade, comprovante de residência no meu nome, extrato de conta bancária emitida pelo banco constando varias informações. São muito dados, eu acabei enviando os documentos solicitados e não consegui retirar meus ganho. Agora que conheci o Casino Guru, vi que Slotimo não é confiável fique mais preocupado com meus dados que o valor a receber. Cassino do tipo já deveria não está ativo. Porcaria de selo.

Dear davixxx,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear davixxx,

Have you received your withdrawal from the casino yet?

I just looked and luckily yes I did, thank you Casino Guru team. Thank you very much.

Acabei de olhar e felizmente sim recebi, agradeço a equipe do Casino Guru. Muito obrigado.

Dear davixxx,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru