Slots Hammer Casino - A retirada do jogador está atrasada.

I received 50 free spins at Slothammer and wagered the winnings according to the casino's bonus terms and conditions and now have a profit of 450 euros. Slothammer advertises that payouts will be processed within 48 hours. When I make inquiries, I only get standard replies saying that it is still being reviewed. Nothing has been processed or paid out to date.

Ich habe beim Slothammer 50 Freispiele erhalten und den Gewinn daraus nach den Bonusbedingungen des Casinos umgesetzt und habe eine Gewinn von nun 450 Euro. Slothammer wirbt mit eine Auszahlungsbearbeitung von 48 Stunden. Auf Anfragen kommen nur Standartantworten das es noch in der Überprüfung ist. Bis heute noch nichts bearbeitet oder ausgezahlt.

Hello svenhofman,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots Hammer Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you ever deposit into the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes my account is verified

Ja mein Konto ist verifiziert

My account has been verified since April 30, 2024. Yes, I have already made several deposits in this casino. I have tried several times in the chat to find out how long the processing time will take. Because it is already taking longer than stated.

They constantly comfort me with standardized answers, our team is currently reviewing your case, etc.

Mein Konto ist seit dem 30.4.2024 verifiziert. Ja ich habe schon mehrere Einzahlungen in diesem Casino getätigt. Ich habe mich mehrmals im Chat versucht darüber zu informieren, wie lange den jetzt noch die Bearbeitungszeit dauert. Weil sie schon länger dauert als wie angegeben.

Sie trösten mich ständig mit Standardisierten Antworten, unser Team prüft gerade Ihren Fall usw

Hello svenhofman,

Please keep in mind that every withdrawal may take up to 14 days to be processed.

Meanwhile, you can forward the communication between you and the casino to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

I close the case, I have cleared everything up

Ich schließe den Fall hab alles geklärt

Dear svenhofman,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru