Slott Casino - Os depósitos do jogador nunca foram creditados em sua conta do cassino.

I deposited €50 twice and both times the money was not credited to my account

Ich habe 2 mal 50€ eingezahlt beides mal wurde das Geld nicht meinem Konto gut geschrieben

Dear Bilal,

Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about the issue.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your payment provider/bank already? They need to be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Yes the bank approved everything and transferred it to the casino

Ja die bank hat alles genehmigt und es dem casino überwiesen

I fully understand your frustration, Bilal. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 21 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Hello Bilal,

Have there been any developments since our last conversation, please? 

Dear Bilal,

Have you received your deposited funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.