The Pokies Casino - O levantamento dos prémios dos jogadores está atrasado.

I made a withdrawal of $4500 on the 15th of January 2024 at 7.01pm there was no bonus or wager and no reason for it to still be taking so long considering I've withdrawal from them multiple times and it never toke over 4 hour from making the withdrawal for it to be in my bank account and the casinos 24/7 customer support is absolutely useless any help I'll be muchly appreciated cheers legends

Dear Condo1988,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok thanks alot but yer everything is verified I actually withdraw $5000 a week and a half ago from the same casino and it was in my account 4 hours later like normal I've never actually heard of anyone having a problem with the casino and there withdrawal the only think I can think is this was the first time I've withdrawal money and the deposit I did that won me the money was from my card every other time I've deposited its been a payid deposit but yer hopefully it go's in soon

Dear Condo1988,

Have you received your withdrawal from the casino yet?

Dear Condo1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.